The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
4.8
Excellent
1,000 reviews
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Review summary
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Technician was very professional and helpful
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Excellent work
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
Company details
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Contact info
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Website
www.respondservices.co.uk
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
J
Know your machine. Giving details where issue is and part needed This will help your
We had a good working rapport. Because I was able to give detail of problem because I know my machine and recognized it's happen before so when the engineer arrived he knew what parts to bring in which help the flow of the replacement part straight forward and not stressful. Thank him.
Date of experience: June 21, 2025
TV
Normal working condition?
I’m sorry, I’ve never known that a freezing fridge that spoils vegetables is a normal working condition.
Date of experience: June 21, 2025
MB
Thank you!
Really pleased with the service overall - the engineer was great, came on time and fixed our fridge really quickly. Thanks!
Date of experience: June 21, 2025
W
Very happy with the service
The operative arrived early, telephoning before hand with the revised expected time. He was efficient and diagnosed the problem quickly. An element was replaced and I was able to use the appliance within half an hour of his arrival. I am very grateful and pleased with the service. Thank you
Date of experience: June 21, 2025
PM
Confusion, but all ended well
The initial booking process went well, but. On the day prior to the agreed engineer visit I received a call to urgently call back Respond Services; something about bringing my appointment forward! When I called the call centre agent had no knowledge of the call! Confusing. By lunchtime of that day I did receive a msg with my appointment time window. After that, all went according to plan and the engineer arrived nice and prompt and efficiently carried out the repair. All ended well.
Date of experience: June 21, 2025
MP
Got the job done quickly and was very…
Got the job done quickly and was very professional.
Date of experience: June 21, 2025
JM
Automated Dates provided for repair we’re not suitable , had to phone in order to get a suitable day
Dates provided for repair
Date of experience: June 21, 2025
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