Great professional performance by both…
Great professional performance by both Ben and Simon.

Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
Randalls Residential Estate Agent Ltd receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by Simon and Ben. Reviewers consistently praise their professionalism, proactive communication, and personal touch throughout the buying and selling processes.
Many express gratitude for the support and guidance offered, noting that both agents are always available to address questions and concerns. The honesty and humor of the staff are also appreciated, making the often stressful experience of real estate transactions more manageable. While there is a single critical mention regarding how Randalls handled a specific situation, it does not detract from the overall sentiment. Customers highly recommend Randalls for their dedication and effectiveness in helping clients find their homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 114 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
“Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to co...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 114 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Randalls Residential Estate Agent Ltd is #1 of 5 on overall rating in this group.
114 reviews of Randalls Residential Estate Agent Ltd. Filter by what matters to you.
Great professional performance by both Ben and Simon.
Both Simon and Ben provided an exceptional service. All our queries, however small, were dealt with quickly and efficiently. By far the best estate agents that I have used. Thoroughly recommended. Thank you
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Simon has been extremely helpful and patient in selling our property. Nothing was too much trouble, he constantly kept in touch with the progress of our sale and I can’t recommend him enough. For a good, reliable, friendly, knowledgeable estate agent use Randall’s Residentials.
I was particularly assisted in my purchase of my new home by Simon Randall who was hugely helpful and supportive throughout the whole purchase. I could almost say that he was the conductor of the orchestra, the orchestra being the other estate agents in the chain and the solicitors involved. I'm not sure my purchase would ever have come to fruition without Simon's involvement.
Simon and his team made our house sale go extremely smoothly. They were respectful with entering our home for viewings, kept us informed along the way and, with expert knowledge of the local area, we had some valuable advice. I wouldn't hesitate to use them again and would definitely recommend them to anyone thinking about selling their property. Thanks Simon, you made a stressful upheaval go without a hitch.
Simon and Ben were extremely helpful and polite. Would thoroughly recommend Randalls Residential to anyone considering moving home.
Simon and Ben bring to the housing market something you can't underestimate - knowledge and experience. We bought and sold through Randalls and throughout they were excellent, going the extra mile time and time again and would thoroughly recommend.
Recently bought my first house through Randalls Residential - Ben was great and made the process incredibly easy. He kept us informed and was very helpful when we had any queries. The bottle of champagne on completion was also a lovely touch and very much appreciated!
We recently purchased a property through Randalls Residential and I have to say they were brilliant. In particular Simon who for us went above and beyond. As we were using a well known online estate agent for our sale, who certainly didn’t live up to the TV ad hype with their post sales team. In fact we’re borderline useless and we wouldn’t recommend them to anyone. Randalls Residential though stepped up and helped us with both the sale of our house and purchase of our new home. As we had a deadline to meet for completion, Randalls helped guide us through the process and helped ensure we were on track on both side. In my lifetime I’ve moved homes quite a lot and had many different experiences with a variety of different estate agents. Some good, some horrendous but Randalls Residential for us were exceptional. And I don’t use that word lightly. Takes a lot for me to admit that as I know I have high expectations. Online estate agents may be a cheaper option but there is a clear reason why. Never underestimate the importance of what happens after you’ve found a buyer. That part is the easy part. It’s the after sales experience which can be the difference between a stress free sale and sleepless nights. Randalls Residential stepped up on every level and delivered in spades.
Simon and his team left me in total confidence whilst he sold my home during a difficult economic market and at every stage I knew he was working hard to reach a completion for me. Thank you.
Simon listened to my requirements and did not waste time showing me houses that were not a fit. Second house he showed me was the one.
Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
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