Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
Randalls Residential Estate Agent Ltd receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by Simon and Ben. Reviewers consistently praise their professionalism, proactive communication, and personal touch throughout the buying and selling processes.
Many express gratitude for the support and guidance offered, noting that both agents are always available to address questions and concerns. The honesty and humor of the staff are also appreciated, making the often stressful experience of real estate transactions more manageable. While there is a single critical mention regarding how Randalls handled a specific situation, it does not detract from the overall sentiment. Customers highly recommend Randalls for their dedication and effectiveness in helping clients find their homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 114 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
“Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to co...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 114 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Randalls Residential Estate Agent Ltd is #1 of 5 on overall rating in this group.
114 reviews of Randalls Residential Estate Agent Ltd. Filter by what matters to you.
During what has been a seriously stressful time Ben at Randalls has always been professional and calm. We were delighted to have Randalls on our side and today, during lockdown we sold our property.
I bought my first property with Randalls, and Ben was excellent to work with. I would highly recommend them and would definitely use them again in future.
Ben was excellent during the whole (stressful) process of purchasing a house. Easy to get hold of and accommodating in arranging extra viewing times.. We used his recommended mortgage broker and solicitor and they all worked together well. Ben is knowledgeable in his job and pleasant to deal with.
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Ben was absolutely amazing at supporting us throughout the process. He was always available and willing to help. He appreciated the urgency we had in getting everything done in tight timelines and chased everyone to close the deal. A big Thanks to Ben In enabling us to move to our new home on our preferred date. Neha
I would highly recommend Randall’s, Ben & Simon are such honest caring people. Always happy to help and answer questions. They give excellent feedback after each viewing. Always kept in contact and did an excellent job selling our house, I cannot fault them!! Thank you Ben & Simon for such excellent service. Tracy, Cliddesden
I would definitely recommend Randall’s to anyone looking to sell their home. If you are looking for helpful, proactive agents, who will work hard for you then look no further than Simon and Ben.
We had a great experience with Randalls; I would highly recommend them. They looked after our sale and our purchase and were very knowledgeable, responsive and professional.
Simon and Ben sold our property for us on the first day of viewings! Their advice about listing price, photos and viewings was completely invaluable and they helped the sale go through smoothly without a hitch. We would have no hesitation in recommending them to friends or family.
My experience of Randalls was as a buyer. I had face to face dealings with both Simon & Ben and they were fantastic. I could always get hold of someone when needed and they were no nonsense, no flannel, no blah, down-to-earth, real and normal decent people who got to the job done. Thanks to them the process was as painless as house buying can be. I would most definitely ask them to sell my property if the situation did arise in future.
An all-round professional and friendly approach to Estate Agency. A refreshingly efficient service, which provided us with a feeling of confidence around the purchase process we are engaged in. Overall, a worthy five stars from us. Thank you to Simon and his Team!
Absolutely amazing service provided by Ben, he managed every tiny detail and could not have been any more helpful. Truely went above and beyond and was at the end of the phone for the slightest query. Far more than excellent, thank you so much Ben
What a great surprise, just bought a house through Randalls residential - definitely not the usual " agent" experience. Ben was always at the end of the phone to assist/reassure and advise, even during the hairy moments, which made the whole journey a thoroughly pleasant experience - I would throughly recommend Randalls to anyone thinking about selling or purchasing a house - super job and thanks!
Definitely would recommend Randalls Residential. Ben was very informative and kept me in the loop the whole time so I knew all that was going on. He gave very useful advise as well as a personal touch to help the process run as smooth as possible.
Randalls Residential are by far the best estate agents we have used! We first met Ben when he showed us around the house we have now bought; he was extremely knowledgeable about the house and the area, and was more than happy to spend time answering all of our questions. After the viewing we decided to sell our home with Randalls who were able to start marketing the property within a week, it then sold a few days later. Ben was very proactive and stayed involved throughout the entire process, regularly chasing all of the solicitors in the chain and updating us. This made a huge difference to our experience and stopped a lot of the stress normally involved with buying and selling.
Simon and Ben are clearly very experienced and extremely professional. Despite the “Brexit” issues they found a buyer for our house very quickly and the whole transaction was well managed throughout. We were extremely pleased with the service they provided and would have no hesitation in recommending them.
First-rate service... We cannot recommend Randalls Residential highly enough. We first met Ben in June 2018 when he showed us the property we have just exchanged on, from that first meeting we had complete confidence in Ben, he was friendly and professional, and as time went on proved over and over that nothing was too much trouble. He listened and responded to all our questions with great patience, even my wife asking him how tall he was as she was trying to work out ceiling heights! We sold through another agent as we have relocated from Bristol but throughout Ben kept in touch to find out how our sale was progressing, and when we were finally in a position to make an offer he liaised with all parties and kept us fully updated. There were a few delays with our exchange date but Ben took control and ensured that everything went through for us to complete on time. We cannot thank him enough. Ken and Amanda Robinson
We highly recommend Randall’s Residential in Basingstoke. Simon has many years of local experience and was able to guide us through our sale with genuine care and knowledge. The sale was not straightforward and we truly believe if we had chosen another estate agent, our sale would have collapsed. When things looked like they were going ‘pear-shaped’, Simon stepped in and offered a solution that satisfied all parties. On the final days, before completion, Ben liaised with all parties involved and kept us up-to-date. We would also add, that while trying to make a purchase via another well-known estate agent who, due to their silly games, lost their buyer a sale (the property is still for sale at a much lower price than we offered). In conclusion, we would not hesitate to use Randall’s as our estate agent in the future. Thank you so much Simon and Ben.
Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
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