Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
Randalls Residential Estate Agent Ltd receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by Simon and Ben. Reviewers consistently praise their professionalism, proactive communication, and personal touch throughout the buying and selling processes.
Many express gratitude for the support and guidance offered, noting that both agents are always available to address questions and concerns. The honesty and humor of the staff are also appreciated, making the often stressful experience of real estate transactions more manageable. While there is a single critical mention regarding how Randalls handled a specific situation, it does not detract from the overall sentiment. Customers highly recommend Randalls for their dedication and effectiveness in helping clients find their homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 114 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
“Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to co...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 114 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Randalls Residential Estate Agent Ltd is #1 of 5 on overall rating in this group.
114 reviews of Randalls Residential Estate Agent Ltd. Filter by what matters to you.
From the moment we met Simon we felt we were in the hands of a professional. He gave us honest and precise answers to the questions we had about the property and the interest there had been in purchasing it. He was true to his word in contacting us and made the whole process a pleasure.
Randalls & especially Ben have been simply brilliant. Always on hand to provide sound advice and support whenever needed. We would truly recommend Randalls to you as they are not like your usual Estate Agent. Thank you Ben and Randalls Residential Estate Agent for your superb service, we are so thankful and love our new home.
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An excellent service from first contact to exchange, Simon and Ben were knowledgeable, helpful and professional. I would recommend Randalls without question if you want to sell your house. Great local knowledge really helped and Simon was always able to give good advice when it was needed.
We recently sold our house through Randall’s and have been so impressed with the service. Ben is personable and professional, knows exactly what he is doing and made sure we got the best out of our sale. The communication has been brilliant, easily contactable, with updates shared throughout the process and he definitely went above and beyond. We wouldn’t hesitate to work with Randall’s again - thank you Ben!
We’ve just exchanged on a house purchase through Randall’s. Simon was so helpful and responsive throughout the whole process (not to mention calm when I wasn’t feeling so calm!). I would wholeheartedly recommend Randall’s when choosing your next estate agent.
We recently completed a purchase from Randalls Residential. Ben was so helpful and responsive. He handled all processes and communication very well between all parties. I would highly recommend Randalls Residential Estate Agents Ltd.
I can’t speak highly enough of Simon and Ben. From our first conversation they were unfailingly professional and a pleasure to deal with. Our transaction became particularly challenging due to issues with others in our chain, but Simon was first class in keeping everything on track and proactive in finding solutions when issues arose. I would not hesitate to recommend Randall’s and they would definitely be my go to agents if we move again!
5* service from Ben & Randalls. Honest & timely communication, very proactive and made the process as seamless as possible. Will be calling Ben back for our next move! Highly recommend as agents - best we've used.
Exceptional experience of buying with Randalls Residential. Simon's hard work and dedication to deliver in-line with both parties involved has been unmatched.
We recently completed on our purchase and have to say that out of all the estate agents involved in the chain, Ben was the go to for everything and worked with all of us in the chain to ensure everything went smoothly. He is highly professional and very pleasant to talk to, nothing is too much trouble! If I were to sell in the future I would definitely sell through Randall's and will be recommending them to all my friends and family. Ben we cannot thank you enough! Best wishes Nikki & Tony Savings
Randalls have been excellent from start to finish. We recently finalised a sale and purchase with them and couldn't be happier with the service we received. Using them for both the sale and purchase really helped simplify things! Ben has a great knowledge of the local market, is proactive and dealt with everything in a friendly and professional way. We can categorically say he made everything so much easier - not just for us but for everyone in our chain. We are so grateful and wouldn't hesitate to recommend Randalls!
Simon Randall has been outstanding in helping us to complete the purchase of his clients' house. His courteous and calm approach has been a great reassurance when we were faced with delays and breaks in the selling/buying chain. He was the only estate agent in the whole chain who was proactive and on top of the situation, and he kept us regularly informed. Communication with the Randall's office was also very efficient with messages being passed accurately and promptly and calls being returned as promised. The contrast with other estate agents could not be greater, and we would have no hesitation in recommending Randalls Residential.
From start to finish, we received excellent service. Very proactive and great communicators. We dealt mainly with Ben, who is very personable and makes great efforts to look after the client’s best interests. Very well supported by Simon in Ben’s absence. We would thoroughly recommend Randall’s.
A brilliant local family business I would recommend to anyone looking to move house. Not only did they successfully sell our house during a very difficult year we also viewed a number of houses through them so got to experience both sides. They have a very relaxed, friendly and insightful approach who know the local area around Basingstoke and the surrounding villages extremely well. They were always very good and prompt getting feedback for us after viewings and were there on hand to help us with any queries at any time. Especially useful when trying to navigate the mine field of moving house from accepting an offer through to completion.
I can wholeheartedly recommend Randalls who recently sold our home of many years. They knew the market and were fast-acting and efficient. Both Simon and Ben are personable, good communicators who kept us fully informed and provided sound advice. Their thoughtful approach made this significant undertaking as straightforward and painless as possible.
I wholeheartedly recommend instructing Randalls for selling your property. Simon instantly made us feel that our sale was in excellent hands, and throughout the process Ben was exemplary - able to offer advice, responsive, professional, and a lovely guy in general! We would have no hesitations whatsoever in instructing them again as a vendor and would feel confident engaging with them as a buyer too.
We have recently completed on the purchase of a property in Pamber End. Simon has been a delight to work with, helpful with regular updates throughout the process with all completed with no fuss. We would recommend Randalls' to anyone wishing to purchase or sell a property. Mike & Jackie
From sending our first email enquiring about a valuation, Simon has been prompt, personable, passionate and honest about the sale of our property. He has, without a doubt, worked his socks off to ensure a selling process that was as smooth and stress free as possible from the initial valuation to the completion of the sale. We would highly recommend Randalls.
Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
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