They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 61 - 70 of 188 reviews
SD
Good customer service
Good customer service . Very helpful and answered the questions I had .top service
Date of experience: February 12, 2024
Ci
Charity relief
Having worked throught the complexity of registering for charity relief in 2023, the procedures have settled down and run very well. The annual epplication for exemption is in place and the work done on our behalf is much appreciated.
Date of experience: February 12, 2024
NP
Debbie was very helpfull when I queried…
Debbie was very helpfull when I queried why I had suddenly received a bill from Pure Utilities she gave me all the information I needed to understand the bill. She is a very polite person with a clear to understand accent which make the whole answer easy to follow. Thank you
Date of experience: February 9, 2024
J
JE
US
5 Stars for Pure Utilities
The agent helped me sort out the issue with grace, courtesy and professionalism. Her informative and speedy responses really gave me confidence in her and the company. I have been a customer for a number of years, and I would rate Pure Utilities as 5 Star company.
Date of experience: February 8, 2024
MN
Great people, great company
Staff are really great. Debbie Clarkson in Finance is a real gem of a person, so professional and personable. She was really considerate and found a solution that helped me through a crisis situation. So grateful, she is a real star in the company. Also Debbie in Customer Services was very patient explaining everything to me. It is rare to find such great people that really help and value customers. I can recommend this Company and their team, first class.
Date of experience: February 7, 2024
DM
Service with a smile!
The lady I spoke to (Debbie) regarding my query was a pleasure to speak with. I found her to be friendly, polite and professional. Debbie provided me with the information I needed within a few minutes.. no problem whatsoever.
Date of experience: February 6, 2024
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