They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 51 - 60 of 188 reviews
Zm
My customer advisor name was Paul Smith…
My customer advisor name was Paul Smith who went over and beyond to help me with my questions and queries Very helpful customer advisor
Date of experience: February 21, 2024
JR
I was dealing with several enquiries…
I was dealing with several enquiries about my account and Paul took me through them one by one, listening to the issues with patience and understanding despite me being at the other end of the spectrum regarding phone communication capabilities (marks out of 10: Paul = 10; myself =1). Within 5 minutes he provided solutions to all my problems and kindly waivered the debt collection charges incurred due to the postal letters going astray (now solved with email billing). Thank you, thank you Paul, you made everything so much easier to deal with!
Date of experience: February 19, 2024
JR
Top Company
We are a small self catering business transferring from council tax to business rates and had difficulty in finding a water company who were interested in providing service. Then we found Callum McCarthy at Pure Utilities and he dealt with everything related to getting service established super efficiently. No hesitation in giving five stars for service received
Date of experience: February 19, 2024
CJ
good all round service
good price on water supply. easy to deal with - quick response to e-mail and in-person phone calls. efficient service - especially switching from business stream! Bills are clear and easy to understand.
Date of experience: February 15, 2024
RJ
Debbie Clarkson was very helpful
Debbie Clarkson was very helpful, professional and patient with me today - thanks Debbie!
Date of experience: February 15, 2024
EB
Debbie Clarkson handled my query with…
Debbie Clarkson handled my query with efficiency and was friendly. I did not have to wait very long on the line before my call was answered which is a real bonus. Always had the best of service from Pure Utilities, with great staff.
Date of experience: February 13, 2024
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