They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 71 - 80 of 188 reviews
FB
Extremely Helpfull
We have had the unfortunate experience of having to put a company into liquidation and I cannot rate highly enough the assistance given by Pure Utilities in setting up a new account efficiently and giving us all the help we needed.
Date of experience: February 5, 2024
J
Jimmy
US
Great Customer Service
Jenny from Pure Utilities is a very nice & professional customer service person. She helped me regarding my refund. She is very patient, called me twice and tried her best to help me solve the problem. I do appreciate her help and had an excellent experience. Thanks again Jenny for your superb service and you are a STAR.
Date of experience: February 1, 2024
NG
Friendly and professional service.
Friendly and professional service. Sorted my query quickly and efficiently. Excellent service
Date of experience: February 1, 2024
AE
Helpful in trying to resolve the…
Helpful in trying to resolve the situation which is great. Thank you John
Date of experience: February 1, 2024
CH
Very helpful and produced a…
Very helpful and produced a satisfactory outcome. Pleasant, courteous and attentive. Nice to see.
Date of experience: February 1, 2024
S
Sandra
US
My issue was passed up to Takeel Riaz
My issue was passed up to Takeel Riaz, Development Team Manager. Not only did Takeel deal with my issue within 24 hours and to my satisfaction, but it was evident her team member was confident in seeking her advice to solve my problem. Most grateful.
Date of experience: January 31, 2024
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