They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
Useful
Share
4.3
Great
192 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Useful
Share
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Useful
Share
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 111 - 120 of 188 reviews
Pk
different from other water companies
My experience with most if not all water companies has been nothing short of shocking . Pure Utilities are the exception to this rule in my view . The CS and sales team are joined up and are great . move all your water and utilities to this firm . I have !
Useful
Share
N5
Highly recommended
I had excellent service from Pure Utilities and would recommend them. My emails were answered promptly and dealt with efficiently. It was nice to be dealing with a human being rather than either a robot or someone who struggled with the English language in a foreign call centre.
Useful
Share
MS
Misha and Samantha
I was helped considerably by the two Customer Service representatives, Misha and Samantha with their exceptional care, efficiency and subsequent action to sort out difficulties with an account. Well done ladies.
Useful
Share
OC
This company keeps harassing us
This company keeps harassing us, no matter how many times we contact them to tell them the address on their customer list is not a business. It is the residence of a vulnerable young woman who is a service user at our charity. Despite following their instructions on how to remove the address from the register and asking them to put a note on their files to stop contacting us until this has been done, I received an email confirming the address as a customer the same day. Outrageously bad customer service and harassment of a vulnerable young person. If you are a commercial business, take your business elsewhere immediately.
Useful
Share
C
First class service
First class service. We moved from Wave to Pure Utilities in June this year as we were not happy with various aspects of the company. We have had so many problems with utility companies in the past, I was quite wary about moving, as a lot of the time one company is as bad as the other. I can only say that our dealings with George Powell have been excellent and he is my point of contact. His communication skills are so good. You can always get to speak to him and he is so efficient. If he is not available at the particular time you phone, you are passed on to someone else who is always very helpful. I am delighted to find a utility company that is exceptionally good and even happier that you can actually speak to people that are helpful and efficient. This is a rare occurrence these days!
Useful
Share
AB
Wonderful customer service!
Wonderful customer service! We received great support to navigate the challenges of seeking financial help for our small charity and Pure Utilities were excellent and very helpful. Thank you!
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.