They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
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4.3
Great
192 reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
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Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
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Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
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Company details
Information provided by various external sources
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Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 121 - 130 of 188 reviews
V
Shocking customer service department
Shocking customer service department. I have called on five separate occasions and have been assured that I would get a call back each time but this has never happened. We are a charity and I have on numerous times told Pure Utilities that our landlord is liable for the waste and water, not us. Our landlord has also contacted them about this. We are now also getting legal letters. Very stressful and they have no interest in sorting the issue out. Avoid at all costs!
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IA
Watson Memorial Bowling Club.
Watson Memorial Bowling Club members recently took over the clubhouse lease from the Local Council. Responsibility for the bowling green area still lay with the Council. Water used to maintain the bowling green was far far more than used by the members in the clubhouse. I contacted Jenny Carthy who calmly explained what forms had to be completed and she took charge of this situation resulting in an excellent conclusion for our bowling club. Our sincere thanks to Jenny for the calmness and very efficient manner in which she dealt with the situation.
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bM
Good Customer Service Team
The Customer Service Team have been very approachable and dealt with my query in a timely manner. When I requested information it was sent to me almost instantly. The correspondence with Tina was very good.
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HT
Unethical Business
Unethical Business - Avoid at all costs! I am the owner of a small business in Scotland, and I have had the misfortune of dealing with Pure Utilities. Let me tell you, they are an absolutely despicable company that you should stay far away from. Last year, out of the blue, I started receiving letters and emails from Pure Utilities, claiming that they were my water and drainage provider and demanding monthly payments for their services. The problem? I had never contacted them or even heard of them before. Naturally, I contacted my actual water and drainage provider, Everflow, to clarify the situation. They assured me that I was still their valued customer and that this must be an administrative error. Armed with this information, I promptly responded to Pure Utilities, informing them of their mistake and providing evidence of my ongoing partnership with Everflow. I even went so far as to send them a screenshot displaying my account details with Everflow. However, to my dismay, Pure Utilities continued to harass me relentlessly with their relentless stream of demand letters. I contacted them and like an Idiot I paid the bill for £80 saying that is all I needed to pay. They even had the audacity to send me a bill with a surcharge and interest for not paying the bill on time. Their actions and lack of professionalism are beyond reprehensible. Pure Utilities exemplifies the profile of a deceitful and unscrupulous organization. They engage in extortion-like tactics, threatening individuals and businesses with debt collection agencies if they refuse to pay for services that were never provided in the first place. This company tarnishes the reputation of genuine water providers, and it sickens me to witness their unethical behaviour. I implore you, dear reader, to steer clear of this wretched company. If I had the opportunity to rate them, I would not hesitate to give them a resounding zero out of five. They have proven time and time again that they are not worthy of anyone's trust or patronage. In response to Pure Utilities' dismissive reply... I did everything in my power to rectify this situation. I submitted all the necessary information to your customer services section, desperately hoping for a resolution. Yet, you callously ignored every piece of evidence I provided. You turned a blind eye to the fact that I already had a water and drainage provider. You disregarded the truth and to add insult to injury, you continue to bill me for a premises I had already paid you the unsolicited bill for. It is abundantly clear that your objective is to harass and exploit unsuspecting individuals and businesses, abusing the authority granted to you by the Water Authority. Your relentless pursuit of payment for a service you never rendered is nothing short of despicable. Your feeble attempts to appear reasonable on this public forum only further expose your true nature. I see through your façade of compassion and care, as it is nothing but a hollow act to salvage your tarnished reputation. Don't be fooled by their empty promises, as I have been. Countless others who have voiced their dissatisfaction with your company have received the same run-of-the-mill responses: "We'll look into this," "We need more information," "This isn't what we want for our customers." Well, let me make it clear: I am not, nor have I ever been, your customer, and I never will be. Pure Utilities, your actions have caused immeasurable frustration and distress. Your lack of integrity and accountability will not go unnoticed. It is my hope that others heed this warning and spare themselves the torment of dealing with your deceitful practices. If you need to contact me regarding this please call 07725196950 or you can email enquiries (at) amazingplaces.uk
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DG
I expected to be kept waiting as is so…
I expected to be kept waiting as is so often the case when you try to contact a service provider. No waiting here. A prompt response to my call. Samantha , who answered, was pleasant, professional and had my problem sorted in moments. The whole experience lasted less than five minutes. Why can’t all providers be like this. Bravo !
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Es
Brilliant company
Brilliant company , this was all new to me and they really kept me right . Great price and very fast communication
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JS
Escalated complaint
Had some issues initially, as the charity I volunteer for was being invoiced for water and sewage charges that we believed we were exempt from . Once our complaint was escalated, Pure Utilities contacted Scottish water and resolved this for us. Thank you for sorting this
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W
Scammers!!
Scammers!!! Scamming by trawling council small business rate relief database and other sources to find companies that MAY have a water supply but is part if another address. Especially good territory is Airbnb and self-catering where they say you now have a contract with them for this supply though it may be part of a house already paying water utilities. Letter says I am under contract with them but I have never heard from my actual water board who I pay for this. How can it be the case that vast additional sums are owed for an account that did not exist before? It sounds like a scam like the one from a while back when a law firm wrote to every small hotel and b&b on databases saying that fees for music licenses were due because they assumed dvds and cds we're available there. They too threatened legal actions. Unless the water board informs me that pure utilities act on their behalf and agree that with you avoid. Judging by some of the reviews I think some have been scammed. Talk to your water board.
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