They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
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4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
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Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
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Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 101 - 110 of 188 reviews
LM
Seamless service
Seamless service. Very straightforward company with no nonsense. Highly recommended
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AS
A hassle free experience with Pure Utilities
Pure Utilities dealt with my account in a professional, effective manner. They kept me informed, answered my queries and took the necessary action promptly.
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JT
Polite and knowledgeable staff
Polite and knowledgeable staff. Always pleasant. Easy to get through and talk to humans 😁
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UM
Continuing saga with pure utilities
Continuing saga they nominated themselves from nowhere and to being issued a legal letter to retrospectively bill us, they then charged us penalties for billing As per practice vacant premise was billed and despite providing evidence of unused period they are slapping with late penalties and have sideways moved the evidence to slowdown the process They are last option and remind me of utility company in one of the bond movies
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EG
Pure Utilities - where real people solve real life problems
A pleasure to deal with this company who managed to get our shop on the right rate because the REAL people at the end of the phone put me through to the Manager.
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MO
Fantastic Customer Service
From the initial phone call to Callum at Pure Utilities and getting set up, his customer service has been second to none. Callum kept me updated every step of the way dealing with a problem that the other company didn't even query! He was on the ball and kept me right otherwise I would have been paying far more than I should have been. It's a breath of fresh air to have a utility company that actually takes an active interest in their customers and I would recommend Pure Utilities especially if all the staff are as dedicated as Callum
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D
Great Service
I have very recently switched to Pure Utilities. This is now my second property with the company. I have found their billing system very clear and I enjoyed being able to come back to the same customer service rep.. Callum has been very clear and immediate with email responses and patient with all my questions. Would highly recommend Pure Utilities for customer service alone.
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