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Review summary
Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias.
En el ultimo note una baja muy importante en calidad de espectaculos y comida.
Estos 2 itens para los cruceristas son importantes.
Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense.
Y otros por el estilo.
La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos.
Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron.
Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes.
Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo.
He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium.
No es mas una compañia premium.
We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.
I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.
Travelled on Sapphire Princess to Alaska, paid to upgrade to the penthouse suite, already had drinks package. Great wifi. Fabulous cruise.
Fifth cruise all different cruise companies
This was the best, great food , great staff could not fault the service.
Highly recommend.
So impressed~ has wonderful service, and great food! As well as people work really hard, care about you. They put a lot of effort into making things special.
Back in June, 2024 I was contacted by Princess Promotions (PP) with a package offer. We had used Princess Cruises several times so we agreed. We put a deposit down ($3,000 US) and agreed to monthly payments for 14 months. This has turned out to be a big mistake. We were promised many things with the package and since we had planned to take at least two more cruises this seemed ideal. When I went to book our first cruise we were informed that we had to pay off our plan. We had been told that we could use the plan while paying for it. I decided to cancel the plan. I was contacted by PP and told they would mark our file so we could use the plan while paying for it. Since our supposed Cruise advisor was not advising, they also gave us another advisor. In the interim the price had gone up and we were stuck paying about $1,300 more for our Panama Canal cruise. On August 1st the original advisor called to inform us that we had been sold a US plan but we are in Canada so we had to get a new Canadian plan. This would cost us more ($3,400 US) and the terms changed. We agreed and pointed out that we had already paid $3,000 US and asked about getting the money back. We were, by the advisor, that he would make it happen quickly. We are now at August 23rd and despite numerous calls and emails I am still waiting for my refund. I have been promised different things at different times. First it was 7 to 15 days (Passed); then it was 7 to 22 days (Also passed), recently it was that I should get it by August 30th. On August 9th, after all of the false promises and other problems, my wife and I asked to cancel our plan. In Ontario you can do this within 10 days with no issue, Princess obviously don't know this or don't care. As of today (23rd or August) our plan still exists and our trip is still booked. I have taken steps to go around PP and recover my money asking the credit card company to cancel the charges. I am writing this to warn users to be very careful is using PP. Take many notes, hold them to their promises and if they make misleading statements or fail to keep their promises get out.
We had a wonderful 14 night Norway and Icelandcruise on Sky Princess ending 13th July. When we got ashore we realised we'd left several items in the cabin - Sunglasses, Mini Tripod, Selfie Stick etc. We first tried contacting a member of the entertainment staff that we knew to try and retrieve them but they were told we had to contact Princess directly and they passed on to us contact details given by the onboard Guest Services desk. The email address given was not recognised and the phone number given did not exist. We then looked up a contact number for Princess and the helpful person then gave us a "correct" number for lost property. We called that number and again that number did not exist. We then found a lost property link for Princess and painstakingly completed their online claim form giving details of exactly where the items were left in the cabin and uploaded photos of all items. To this day we have never had any response and meanwhile the ship (Sky Princess) has been back and forth to Norway many times. I hope Princess Cruises read this and contact me
Without a doubt the WORST customer service I’ve ever experienced. We have made 6 calls trying to add additional cabin and can’t get it done. Personnel does not have a grasp of the English language. They are apparently working from home because you hear babies crying and dogs barking in the background. DON’T experience the same HORRIBLE service from Princess….book elsewhere.
They are holding on to almost $3000 dollars from my account unlawfully!!!
I was informed at guest services that this would take 2 weeks, Customer Relations does not reply for over 1 week, I've tried to go through my TA but they still don't do anything.
This service is just terrible, I will never sail Princess again.
We cruised on Regal Princess 14th to 26th July 2024 with the Premier Package that includes speciality dining.
On leaving , our onboard account included a cover charge of $92-04 (£76) for 2 meals we had in speciality dining restaurants. An initial call from a Princess agent on 2.8.24 said a refund had been approved and would be sent to me by bank account.
Despite many efforts via our booking agent ROL and Princess we are getting nowhere.
Disappointing Service and Poor Staff Morale on Sun PrincessRating: ★★☆☆☆Our first European cruise on the Sun Princess, which embarked on August 17th from Athens, was far from the relaxing and luxurious experience we had anticipated. While the ship itself is stunning and the food quality exceptional, the overall experience was marred by poor organization, subpar service, and an unsettling atmosphere among the crew.Onboarding Chaos: The initial boarding process was chaotic and disorganized. We, along with many other passengers, were left waiting for hours without any clear communication or assistance. The frustration among the crowd was palpable, with some passengers shouting due to the long wait times. This disorganized start was a major letdown.Housekeeping Woes: Once on board, our issues continued with housekeeping. Simple requests, like asking for hangers, took an unreasonable amount of time—over three hours and conversations with four different staff members. This delay meant we couldn't settle in and rest properly on our first night. Additionally, housekeeping staff expressed a preference that we leave the room while they clean, which we found a bit insulting. Despite following their request and leaving the room for four hours the next day, we returned to find it still uncleaned. When housekeeping finally arrived, the attendant was visibly distressed, even to the point of tears, citing overwork and an overwhelming number of rooms to manage. This was heartbreaking to witness and certainly not the experience one expects on a luxury cruise.Event Mismanagement: The onboard activities were another source of disappointment. Scheduled events were either canceled without notice or started earlier than advertised, leaving many guests, including ourselves, confused and frustrated. For instance, we attended a highly anticipated spirit tasting only to find it had ended half an hour earlier without any notification. This lack of communication and coordination was inexcusable.Product Knowledge and Upselling Issues: We were also disappointed by the staff’s lack of product knowledge, particularly concerning the offerings at the bars. When inquiring about different types of Patrón tequila, the staff member had no idea about the differences, which discouraged us from making a purchase. Furthermore, what was billed as a "Grand Champagne Reception" turned out to be misleading—there wasn't enough seating, and they served Crémant instead of champagne. This felt like a deliberate attempt to deceive guests, especially those knowledgeable about such finer details.Overall Experience: While we appreciated the quality of the food on board, the overall experience was soured by the poor service and visible unhappiness among the staff. It’s clear that the crew is overworked and undertrained, which not only affects their well-being but also impacts the guest experience. As someone who has traveled extensively and stayed in some of the world’s best hotels, I found this cruise deeply disappointing. The Sun Princess needs to address these issues, from improving staff training and morale to better event management, if they hope to meet the expectations of their guests.
I wanted to let everyone know about the absolute disaster it was to board the Sun Princess on August 17th in Athens.
We boarded during a MAJOR Greek holiday. As such, there were very few officials (2?!) to check passports and scan luggage. The whole process took four hours. Three were spent in a very hot tent with no AC. Outside temperatures were above 90 degrees. At least one person collapsed due to heat exhaustion.
The last hour was to check luggage.
Overall, a terrible and dangerous experience. They did hand out bottles of water otherwise I might have fainted.
No compensations from Sun Princess and I'm not holding my breath. People are on edge and unhappy. The company made on brief announcement apologizing but blamed the port/Greece. This should have been easily preventable by Princess.
I haven’t even sailed yet, but experiencing poor levels of service from Princess
They really are a shoddy company and after looking on here should have known better
In any event we Sail tomorrow so hoping for better !
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