Policy Expert is a UK-based insurance provider specializing in home, pet, and car insurance. The company aims to simplify the insurance process by offering low-priced, easy-to-understand policies and a straightforward claims experience. With over 1.5 million customers, Policy Expert focuses on providing competitive pricing and accessible customer service through a UK-based call center. Customers appreciate the ability to manage their policies online, with instant access to important documents and a dedicated help center for assistance. Policy Expert's target market includes individuals and families looking for reliable insurance solutions that offer value and clarity without complex jargon. The company's emphasis on customer satisfaction is reflected in its high retention rates and positive feedback from users.
Reviewers consistently praise Policy Expert for its ease of use and competitive pricing, highlighting that the process of obtaining and renewing policies is straightforward and user-friendly. Many customers appreciate the helpfulness of the staff, noting specific advisors like Georgia and Liz for their politeness and informative guidance.
The overall sentiment reflects satisfaction with the value for money and the efficiency of the service, especially regarding claims handling. However, a few consumers express concerns about the details of policies, particularly regarding boilers, indicating a desire for clearer information. Despite these minor criticisms, the overwhelming majority of feedback is positive, showcasing Policy Expert as a reliable choice for insurance needs. Overall, the sentiment is highly favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was so easy to renew my yearly policy and the price was real value for money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Policy Expert is #3 of 5 on overall rating in this group.
60 reviews of Policy Expert. Filter by what matters to you.
Our Home Insurance was increased by approx 20% / £40 for the next 12 months which was unacceptable to us. It's a shame that I had to call to cancel before the cost was reduced to show us a slight saving on last year. If you've not claimed there is no need for insurance to be increased by that amount currently, always call them if your policy has gone up.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Policy Expert is a UK-based insurance provider specializing in home, pet, and car insurance. The company aims to simplify the insurance process by offering low-priced, easy-to-understand policies and a straightforward claims experience. With over 1.5 million customers, Policy Expert focuses on providing competitive pricing and accessible customer service through a UK-based call center. Customers appreciate the ability to manage their policies online, with instant access to important documents and a dedicated help center for assistance. Policy Expert's target market includes individuals and families looking for reliable insurance solutions that offer value and clarity without complex jargon. The company's emphasis on customer satisfaction is reflected in its high retention rates and positive feedback from users.
This profile hasn't been claimed by the business owner.
