A decent company to deal with
Have used Policy Expert for the past 5 years, and they have always been easy to deal with. Staff that I have dealt with are knowledgeable and quick to respond.

Policy Expert is a UK-based insurance provider specializing in home, pet, and car insurance. The company aims to simplify the insurance process by offering low-priced, easy-to-understand policies and a straightforward claims experience. With over 1.5 million customers, Policy Expert focuses on providing competitive pricing and accessible customer service through a UK-based call center. Customers appreciate the ability to manage their policies online, with instant access to important documents and a dedicated help center for assistance. Policy Expert's target market includes individuals and families looking for reliable insurance solutions that offer value and clarity without complex jargon. The company's emphasis on customer satisfaction is reflected in its high retention rates and positive feedback from users.
Reviewers consistently praise Policy Expert for its ease of use and competitive pricing, highlighting that the process of obtaining and renewing policies is straightforward and user-friendly. Many customers appreciate the helpfulness of the staff, noting specific advisors like Georgia and Liz for their politeness and informative guidance.
The overall sentiment reflects satisfaction with the value for money and the efficiency of the service, especially regarding claims handling. However, a few consumers express concerns about the details of policies, particularly regarding boilers, indicating a desire for clearer information. Despite these minor criticisms, the overwhelming majority of feedback is positive, showcasing Policy Expert as a reliable choice for insurance needs. Overall, the sentiment is highly favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was so easy to renew my yearly policy and the price was real value for money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Policy Expert is #3 of 5 on overall rating in this group.
60 reviews of Policy Expert. Filter by what matters to you.
Have used Policy Expert for the past 5 years, and they have always been easy to deal with. Staff that I have dealt with are knowledgeable and quick to respond.
Didn't wait long on the 'phone. Georgia was very helpful, made the alteration as requested and gave good advice. An excellent first call to the company.
Ease of use of online service
Very helpful staff upgraded my Hime Emergency package without a fus.
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The call centre was excellent helped me through changing my house insurance to them. The quote was excellent and was half the quote from the insurance company I have been with as a loyal customer for over 20 years.
Very easy to set up and pay.Saved £90 on my previous insurer.
Thought I would have to do a search again for a new insurer if the price for the next years cover had increased dramatically. I was pleasantly surprised with my new quote with Policy Expert, it was in line with last years. So signed back up to accept their quote. Very pleased and relieved. Thank you.
So quick and easy nice to speak to an English person who you can understand
Pleased with service
It was an easy experience
Fast ,no messing about
Wow, first time ever my renewal price has gone down. Great incentive to stay with these insurers. Thank you
Good price great service and easy paying
Great choice of policies available at a great price, easy to use website.
It was so easy to get a suitable insurance quote for our our move to our next house in two weeks
Policy Expert is a UK-based insurance provider specializing in home, pet, and car insurance. The company aims to simplify the insurance process by offering low-priced, easy-to-understand policies and a straightforward claims experience. With over 1.5 million customers, Policy Expert focuses on providing competitive pricing and accessible customer service through a UK-based call center. Customers appreciate the ability to manage their policies online, with instant access to important documents and a dedicated help center for assistance. Policy Expert's target market includes individuals and families looking for reliable insurance solutions that offer value and clarity without complex jargon. The company's emphasis on customer satisfaction is reflected in its high retention rates and positive feedback from users.
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