Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 941 - 950 of 996 reviews
F
Perfect service
Very quick delivery! Arrived before the planned date! Thank you!
Date of experience: December 26, 2024
RM
Quick service zero hassles .
Quick service zero hassles .
Date of experience: December 26, 2024
N
Nick
US
Click & Collect system is awful.
Ordered by click and collect. Item wasnβt reserved as happens with every other retailer, but was on the shelves and I was advised that I was lucky that it hadnβt been purchased by someone else - not what you want to hear about a carefully-selected Christmas gift. Staff were lovely, product is exactly what I wanted, system is shockingly poor.
Date of experience: December 26, 2024
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