Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 891 - 900 of 996 reviews
MD
Great service Fast delivery
Great service Fast delivery
Date of experience: January 2, 2025
JM
I found that it was very helpful
I found that it was very helpful, & it was explained so easily, & understandable, great service.
Date of experience: January 2, 2025
cS
I've bought gear online from PMT in theβ¦
I've bought gear online from PMT in the past and it's a very effective way to purchase my beloved studio tech,next day delivery is great.......thank you PMT.
Date of experience: January 2, 2025
S
Instrument not playable
Instrument arrived in an unplayable state due to set up issues. Clearly just shipped in box from manufacturer. If I wanted a manufacturer box shipped product, I could have bought cheaper elsewhere but I thought a music shop would be better. I contacted the store through their customer support link and heard nothing. Edit: customer support got back to me and will update review on satisfactory conclusion.
Date of experience: January 2, 2025
CA
I paid for my delivery (1 day) andβ¦
I paid for my delivery (1 day) and still havenβt revived my item
Date of experience: January 2, 2025
SC
The item arrived early than expectedβ¦
The item arrived early than expected but as i was kept informed about this it didn't matter. I trust PMT as I have visited three branchs and always found a good vibe.(Bristol x2, Romford x2 and Norwich x 1)
Date of experience: January 1, 2025
rr
Easy to use and understand.
Easy to use and understand.
Date of experience: January 1, 2025
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