PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
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www.pmtonline.co.uk1,000 total • Write a review
Well worth waiting for this item to come back in stock, there are to many fakes, out there. PMT is one retailer to be trusted for genuine equipment, excellent customer service and reliability
Love PMT. Fast delivery. Great service... and they have a fantastic YouTube channel 😀
1st class communication and product arrived on time
I asked twice whether the item supplied was a grey import and if it had a valid manufacturer's warranty, as it didn't come with a UK plug. my question was ignored (I wonder why). Completely unacceptable - I have been purchasing from your Romford store for over 15 years, but this transaction has demonstrated that you are no longer a reliable supplier and I will move on elsewhere.
