PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
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www.pmtonline.co.uk1,000 total • Write a review
Purchased with the promise of next day delivery. Took a phone call, two days after purchase, and finally delivered 5 days after purchase.
I did complicate things slightly, but the people didn't just try and deal with it and then forget it, even when I was off the phone they took personal resonsibility for the problem and saw it through to a positive conclusion. Thank you for that and thank you Martin for a wonderful guitar.
The drum is great, dispatched very quickly. But the only gripe was issues with the courier otherwise PMT were excellent.
