Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 211 - 220 of 996 reviews
LS
Lee S
US
Collected a new snare drum from store.
Collected a new snare drum from store. No box/bag and it was handed to me full of fingerprints & grime. Staff completely unhelpful. I'm pretty sure it was a display model but staff said it wasn't. I had to take the snare has I had a gig that day. Had to follow up with customer care to get the box delivered.
Date of experience: April 27, 2025
LD
love PMT!
love PMT, always there for me!!! never die! π«‘β€οΈ
Date of experience: April 27, 2025
ad
Preorders.
Would like to comment on preoders however I'm still waiting on my item to be delivered been waiting over a month. So far not a very good experience.
Date of experience: April 27, 2025
AP
Great navigated site brilliant
Great navigated site brilliant
Date of experience: April 27, 2025
BL
Easy access low prices compared toβ¦
Easy access low prices compared to other online stores
Date of experience: April 26, 2025
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