Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 221 - 230 of 996 reviews
DT
I ordered my dream amp it was meant toβ¦
I ordered my dream amp it was meant to be delivered tomorrow then I had an email saying its broke the sides r falling off it. I've asked for my money bk because it's Β£150 it was meant to be in good condition. There's the exact same amp on Facebook market place for Β£100 but I need my money bk. You could solve this by putting my refund through ASAP because some1 else will buy that amp then I'll be left with nothing very angry n upset. Plz could u do my refund as quickly as possible I really need to buy that amp by tomorrow because other people r interested in it. Thanks.
Date of experience: April 25, 2025
JG
Easy to find what I needed and goodβ¦
Easy to find what I needed and good prices.
Date of experience: April 25, 2025
SL
Arrived within delivery time frame
Very pleased as the items arrived in time for my daughter's birthday.
Date of experience: April 25, 2025
SG
Great serviceβ¦
Item arrived quickly after a little confusion. No delay great product . Fab service as always Thanks π
Date of experience: April 24, 2025
CM
The guy really helped with my order
The guy helped with my order, really well, and explained everything to me.
Date of experience: April 24, 2025
MA
Excellent Company
This is an excellent company to use for purchasing music equipment, actually cheaper or at least matching all other companies out there. Very professional and really good comms about purchase and delivery. Thank you will definitely be using PMT online again !!!
Date of experience: April 23, 2025
S
Susan
US
Have bought a few top quality items offβ¦
Have bought a few top quality items off line. Quick delivery and item as described. Went into the Norwich store last weekend for the first time to purchase speakers and PA system. Jim was very helpful, no rush, and great advice. Very pleased with my purchase. Wouldnβt go anywhere else
Date of experience: April 23, 2025
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