Customer

May 14, 2024

Friendly and efficient

It is about 40 years since we last sold a property and inevitably the communication process has changed from the face-to-face service we experienced back then. This was disconcerting, especially as we were given little guidance when trying to sell the property via online auction, which our agent had recommended to us. PLS is also a distance away but chosen because of their relationship with our estate agent which we thought should facilitate the process. Initially we had to chase the conveyancing solicitor handling our case; we later learned that she had left the company and that the work had passed to Matthew Howard. This coincided with the house sale being agreed via the usual manner and not via auction. Matthew has a friendly manner which has eased the stress of a long drawn out process. He has kept us well-informed of progress as it has happened and been able to answer our questions reassuringly. We now look forward to completion of the sale. Thanks Matthew!