My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 411 - 420 of 996 reviews
OG
Excellent experience under tight time constraints
Recommended by Persimmon Homes when we were part-exchanging our old property and buying a new build. We only had 6 weeks between starting the process and completing. Team were fantastic and kept us up to date at all times making sure we knew what was going on. Anything we needed help with they were on hand to help with straight away and liaise with the other solicitors. Everything completed on time just before Christmas, with PLS helping to take away any unnecessary stress from us at an already stressful time.
Date of experience: January 4, 2025
AS
PLS were amazing for us
PLS were amazing for us, a hassle free purchase of our new home. They were extremely helpful and very informative, just the service you need during a house move transition. We highly recommend them. (596477)
Date of experience: January 4, 2025
P
Pamela
US
Best conveyancing team
Lucy and her team were the absolute best, fantastic communication, updating me along the way! The portal is so easy to use, uploading documents is simple and tracking your case all the way to the very end, thanks for all the support, 100% would use PLS again
Date of experience: January 3, 2025
ДН
What I can say absolutely negative…
What I can say absolutely negative experience ,we were selling and purchased the house and took 6 months to complete .I would say this firm is very much tick box if everything is ok no problem but if the case is a bit complicated the don't have a clue what to do. Super stressful and painful time for my family constantly ringing them for updates and pushing... Never again So pleased don't go ahead with them!
Date of experience: January 3, 2025
T
Thomas
US
Genuinely don't know where to start
Genuinely don't know where to start with this firm. They came recommended from the new build developer and, lacking a better option, we decided to go with them. This ended up being a huge mistake on our behalf. From start to finish, I can't think of a single thing that they did well. If I had to pick my biggest complaint, it would probably be the lack of communication. I would say the only time they were forthcoming with communication is when they were letting us know of the additional fees they were adding on. It seemed that they were a strange mix of not doing things unless chased up, but then would try to make you feel guilty for chasing them. There was a boundary dispute with the property I was part exchanging, which PLS were absolutely no help in resolving. They made me answer the same questions at least 5 times, asked for photos of the same things again and again and offered me no solutions to get it sorted. Eventually, after close to 2 months of zero progress, I liaised with the buyer directly and resolved the matter without the help of PLS. Imagine my surprise when this was finally sorted, the buyer’s solicitors ready to exchange, that PLS decide that they had some additional enquiries they wanted to raise on my purchase. (They’d had approximately 6 weeks to do this, but waited until the other party were ready to exchange to raise them). This caused the developer to call me and threaten to pull out of the deal due to frustration and lack of progress. When the final completion statement was generated, it was incorrect as the discount for using them for both a sale and purchase hadn’t been applied. When I pointed this out, they took zero responsibility and just said ‘I’m not quite sure why it wasn’t applied’. So, I would encourage anyone using them to check the completion statement thoroughly. Then finally, just to round out the horror show, the part exchange process requires £500 to be retained as a clean & tidy fee, to be released after 21 days provided the property was left in a reasonable state. Of course, the 21 days came and went without any sign of the funds being released. I emailed on the 22nd day, then after chasing again a week later they told me it had been refunded. After doing some digging, I realised they’d sent it to a savings account on the 25th day, not my current account which I had requested. Reading the reviews on TrustPilot makes me think it’s very much a gamble on who you get assigned to your case as to how smoothly it will go. I've seen other reviews be deleted if names are mentioned so I'll just say that we must have just drawn a short straw. Either way, you couldn’t pay me to use this firm again and I would actively discourage others from engaging with them.
Date of experience: January 2, 2025
NS
First time Buyers
My mortgage broker put me through to PLS and Sean Hibbert handled our case. It was our first time buying our home and Sean was patient and understanding. He was there when we had questions and answered them all and helped us on our behalf. He put us at ease and guided us through the paperwork. Myself and my mother are satisfied and grateful to him and his team. I will definitely recommend using PLS for an exceptional experience. Thank you!
Date of experience: January 2, 2025
G
Gloria
US
Terrible. Avoid
PLS provided a terrible service when managing the sale of my house and my onwards purchase. My conveyancer had to be hand held and chased constantly, key documents were misplaced or incorrect (resulting in a last-minute rush on exchange day), completion took hours because everyone was “at lunch” in the afternoon. I discovered weeks after completion that an indemnity policy required from our vendors wasn’t in place, they completed without it and never admitted to it. I raised a complaint which made no difference as they’ll never admit they’ve done something wrong. Save your money and sanity and go elsewhere.
Date of experience: December 26, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.