Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 941 - 950 of 995 reviews
M

MG

US

5 out of 5 stars

Very helpful staff

Very helpful staff

Date of experience: July 8, 2025

D
5 out of 5 stars

Great service in store

Great service in store. Friendly staff. Good range of products

Date of experience: July 8, 2025

MJ
5 out of 5 stars

Very helpful,good efficient service

Very helpful,

Date of experience: July 8, 2025

AG
5 out of 5 stars

Easy website to use

Easy website to use. Quick delivery.

Date of experience: July 8, 2025

TJ
5 out of 5 stars

Lowestoft pets @ home

Staff very happy and helpful in Lowestoft never had bad experience.

Date of experience: July 8, 2025

BW
5 out of 5 stars

Always a great groom on my Bichon 👍😀

Always a great groom on my Bichon 👍😀. Staff are very knowledgeable and friendly. Can't fault anything. Top marks from me!

Date of experience: July 8, 2025

CM
5 out of 5 stars

Very good selection of products all…

Very good selection of products all across the range, if there is something I can't find the assistants will soon find what I am looking for. The staff are always helpful and friendly...

Date of experience: July 8, 2025

N
5 out of 5 stars

great

Had a great service and support. Fair prices

Date of experience: July 8, 2025

KP
1 out of 5 stars

My order never arrived

My order never arrived. It got “damaged in transit”, as did the 3 subsequent attempts to deliver the order. Pets at home never told me it had been damaged, I had to contact them each time the delivery didn’t turn up.

Date of experience: July 8, 2025

CH
5 out of 5 stars

Staff are helpful

Plenty of choice to choose from. Staff are very helpful. Pleasent. Nice shop to visit

Date of experience: July 8, 2025

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