Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 951 - 960 of 995 reviews
AL
5 out of 5 stars

Helpful staff

Helpful staff

Date of experience: July 8, 2025

AS
5 out of 5 stars

Best quality!

Best quality, best price, best people!

Date of experience: July 8, 2025

LM
5 out of 5 stars

Always good service

Always good service

Date of experience: July 8, 2025

M
5 out of 5 stars

Your assistant went out of her way to…the tops

Your assistant went out of her way to help me

Date of experience: July 8, 2025

E
5 out of 5 stars

Enjoyable experience for pet and owner .

Staff are always friendly , willing to offer help where needed . Store is well laid out so can find what I need with ease . Most of all my dog enjoys going shopping too ,

Date of experience: July 8, 2025

S
5 out of 5 stars

Ladies and gents always so helpful

Ladies and gents always so helpful. Go out of there way to help. My cat has to have renal food and everything was sorted very professionally

Date of experience: July 8, 2025

MB
5 out of 5 stars

Caring personal service

All the vets are caring and extremely knowledgeable. They care enough about our pets to make follow up phone calls to check how they are progressing.

Date of experience: July 8, 2025

MG
5 out of 5 stars

Great grooming of our dog

Great grooming of our dog. Extremely professional and friendly service

Date of experience: July 8, 2025

CC
5 out of 5 stars

Lovely store

Lovely store, easy to navigate and find what you are looking for. Excellent customer service, very knowledgeable staff.

Date of experience: July 8, 2025

M

Mw

US

5 out of 5 stars

Friendly helpful calm staff

Friendly helpful calm staff

Date of experience: July 8, 2025

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