Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 911 - 920 of 995 reviews
LH
5 out of 5 stars

I am very happy with your service.

I am very happy with your service.

Date of experience: July 8, 2025

ZZ
5 out of 5 stars

Great quality

Great quality, very nase people! Thenk you ❤️

Date of experience: July 8, 2025

MM
5 out of 5 stars

All the staff are happy and friendly

All the staff are happy and friendly

Date of experience: July 8, 2025

J

Jan

US

5 out of 5 stars

Great customer service!

I needed help to find the right product for my cockatiel and the colleagues were very helpful and informative, ensuring I was happy with my purchase and my bird was given the best care.

Date of experience: July 8, 2025

LA
5 out of 5 stars

great quality products

great quality products, reasonable prices and good delivery time. I would always recommend pets at home.

Date of experience: July 8, 2025

E
5 out of 5 stars

First class cat food

My cats favourite foods always available at the best price.

Date of experience: July 8, 2025

LD
5 out of 5 stars

The only problem I have is the delivery…

The only problem I have is the delivery company not happy at all

Date of experience: July 8, 2025

AB
5 out of 5 stars

This is a great shop

This is a great shop. Friendly staff. Great vetinary care. Everything you will ever need for your pet, at great prices! We wouldn't take our cat, Teddy Edwards anywhere else.

Date of experience: July 8, 2025

CL
5 out of 5 stars

Local

Always friendly and helpful. Clean store and lots and lots of stock to chose from

Date of experience: July 8, 2025

AM
4 out of 5 stars

My purchase experience.

I purchase my dog’s Burns kibble in the largest pack possible. Usually, but not always, I get the offer to carry the pack to my car… which at my 84 years I appreciate especially if I have the large Pedigree gravy pack to cope with as well. For that alone I would have given five stars but for the unfortunate fact that the shelves do not always carry either the large Burns or the large Pedigree gravy.

Date of experience: July 8, 2025

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