Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 891 - 900 of 995 reviews
EK
1 out of 5 stars

My order was not delivered and the chat…

My order was not delivered and the chat bot and email won’t give me a refund. I’m very frustrated.

Date of experience: July 8, 2025

M

M.H

US

5 out of 5 stars

Hatfield branch always so helpful and…

Hatfield branch always so helpful and lovely staff. Love that branch!

Date of experience: July 8, 2025

P
5 out of 5 stars

The staff were very friendly and helpful. It was my first experience there and I had no idea what to expect, but they made it so easy and seamless ful

The staff were very friendly and helpful

Date of experience: July 8, 2025

LB
5 out of 5 stars

The staff are very helpful and good…

The staff are very helpful and good knowledge, when asked for certain things

Date of experience: July 8, 2025

M
5 out of 5 stars

There really nice and caring

There really nice and caring

Date of experience: July 8, 2025

SM
5 out of 5 stars

Delivered the correct items very…

Delivered the correct items very quickly. Thanks.

Date of experience: July 8, 2025

BL
5 out of 5 stars

Very helpful staff

Very helpful staff, and also they make you feel very welcome at your store, also find most of the pet stuff I need is normally always available, and if I can't find what I need, your staff are always around to help me.

Date of experience: July 8, 2025

MM
5 out of 5 stars

Really helpful staff

Really helpful staff

Date of experience: July 8, 2025

AJ
5 out of 5 stars

Have had my cats treatment for a long…

Have had my cats treatment for a long time now, and you have never let me down on delivering promptly every month.

Date of experience: July 8, 2025

SN
5 out of 5 stars

Great service every visit

Always well stocked so I never have a wasted journey. Staff are friendly, knowledgeable and very helpful.

Date of experience: July 8, 2025

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