Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 81 - 90 of 995 reviews
DK
Excellent customer service
Moreen M was extremely helpful & answered my query efficiently & quickly. Excellent customer service.
Date of experience: July 12, 2025
CO
Part of my order was missing which was…
Part of my order was missing which was very annoying 😑 I decided to email rather than chat, previous online chats with various companies taking forever. I didn't hear via email so contacted via chat. I was very impressed with Mobeen👏 Quick response & not age's waiting for replies etc. Problem all sorted & quite painless. I'll be ordering again & be able to see how they perform in future. As it's my first order I'm hoping it's just a one off.
Date of experience: July 12, 2025
DG
Excellent
Excellent, sorted my online order very fast .
Date of experience: July 12, 2025
M
Staff efficient and friendly
Staff efficient and friendly. My order ready to collect on time.
Date of experience: July 12, 2025
GH
Absolutely Terrible Service
Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up. CUSTOMER SERVICE terrible saying they can’t cancel the order until it’s been delivered and returned won’t even refund my next day delivery charge. I will never use them again
Date of experience: July 12, 2025
V
Violeta
US
I was yesterday with my dog for…
I was yesterday with my dog for grooming and I’m very disappointed. Because my dog had a tangled tuft of hair behind her ear, they simply yanked it out with a brush. She was not groomed carefully. Now my dog won’t let me touch her and hasn’t eaten for two days. Never go use their services.
Date of experience: July 12, 2025
Ma
Very helpful and polite staff
Very helpful and polite staff. Good range of food for my 11yr old greyhound.
Date of experience: July 12, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.