Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 871 - 880 of 995 reviews
MH
5 out of 5 stars

Excellent service

Excellent service

Date of experience: July 8, 2025

DT
5 out of 5 stars

Great service.

Always quality products.

Date of experience: July 8, 2025

H
5 out of 5 stars

Glossop Pets at Home is brilliant

Glossop Pets at Home is brilliant. The store is clean and bright. The staff are lovely and they are really kind, and you can tell they care about the animals in store (waiting for adoption), and they are very caring towards customers and their pets. Always had a good experience in store.

Date of experience: July 8, 2025

DH
3 out of 5 stars

App not working no signal in store

App not working no signal in store No discounts

Date of experience: July 8, 2025

M
5 out of 5 stars

Fantastic staff

Fantastic staff

Date of experience: July 8, 2025

cM
5 out of 5 stars

Excellent service and communication

Excellent service and communication. Quality products, fully recommend 😊

Date of experience: July 8, 2025

MJ
5 out of 5 stars

Great items massively excessive packaging

I ordered 5 small toys and 4 small packs of treats for my Cavalier. All items are great but arrived in 3 boxes, 2 boxes contained 1 small toy each, all boxes arrived at once!

Date of experience: July 8, 2025

NT
5 out of 5 stars

The staff of vet and assistants are…

The staff of vet and assistants are welcoming. The vets here are very good with my pet. They also give helpful advice on weight and food intake. They know the medical background of my pet. They are very professional and really have the welfare of my pet at heart.

Date of experience: July 8, 2025

MM
5 out of 5 stars

EXCELLENT

I have never had any problems with Pets at Home and I have been shopping with them for years

Date of experience: July 8, 2025

DR
5 out of 5 stars

An excellent and fast service

An excellent and fast service, delivering my cat Ted the food he loves.

Date of experience: July 8, 2025

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