Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 831 - 840 of 995 reviews
T
5 out of 5 stars

Easy to order on line

Easy to order on line, always lovely staff when I collect in store👍

Date of experience: July 8, 2025

SB
5 out of 5 stars

Easy website

Easy website, products available I required at good prices.

Date of experience: July 8, 2025

HM
5 out of 5 stars

Always friendly and helpful.

Always friendly and helpful.

Date of experience: July 8, 2025

jw
5 out of 5 stars

Helpful polite staff in store lots of…

Helpful polite staff in store lots of items to choose from also the groomers made my shiny black dog even more shiny and soft

Date of experience: July 8, 2025

Fm
4 out of 5 stars

Staff are always very friendly

Staff are always very friendly. It would be great if when I buy the 12 k bag for dog food that they might help me take it out to the car

Date of experience: July 8, 2025

MD
4 out of 5 stars

I just think your company it is good and…

I just think your company is good and had no problems with u

Date of experience: July 8, 2025

J
5 out of 5 stars

I totally trust Ben and his advice.

I totally trust Ben and his advice.

Date of experience: July 8, 2025

L

Liz

US

3 out of 5 stars

I have several animals so buy here…

I have several animals so buy here regularly & purchase a lot of cat food. It would have been nice if I had been asked if I would like some help to the car rather than struggling. The shop wasn’t busy at the time

Date of experience: July 8, 2025

MH
2 out of 5 stars

The parcel arrived badly damaged and contents spoiled

The parcel arrived but had been extensively damaged and some of teh foil trays inside had burst and I could not find any way to apply for a refund other than going into store (I could have done that to make the purchase if it was convenient)

Date of experience: July 8, 2025

PF
5 out of 5 stars

Great website very helpful.

Great website very helpful.

Date of experience: July 8, 2025

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