Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 821 - 830 of 995 reviews
MP
5 out of 5 stars

So easy to order the special diet food…

So easy to order the special diet food for my cat online from Pets at Home. Very reliable service, and quick and easy to collect from the Stirling store. Staff always pleasant and efficient.

Date of experience: July 8, 2025

c
5 out of 5 stars

It's absolutely brilliant i get my…

It's absolutely brilliant i get my orders on time

Date of experience: July 8, 2025

Jc
4 out of 5 stars

Satisfied service

We are satisfied with your service

Date of experience: July 8, 2025

JI
5 out of 5 stars

First class service

Extensive range of products teamed with friendly, knowledgeable staff makes it the best place to shop for my furry family.

Date of experience: July 8, 2025

A
3 out of 5 stars

It took longer than expected delivery…

It took longer than expected delivery date to receive order and the parcel wasn't sealed properly (bottom falling out), luckily everything was still in it.

Date of experience: July 8, 2025

SK
1 out of 5 stars

Don’t offer next day delivery at a…

Don’t offer next day delivery at a premium cost if you can’t fulfil it.

Date of experience: July 8, 2025

MH
5 out of 5 stars

always very easy to put in an order

always very easy to put in an order

Date of experience: July 8, 2025

TM
5 out of 5 stars

Friendly

Friendly, polite and very helpful staff make the shopping experience worth while

Date of experience: July 8, 2025

RD
5 out of 5 stars

I shop at the Dronfield branch and they…

I shop at the Dronfield branch and they are always very friendly and helpful. Lovely staff, nothing is too much trouble for them. Thanks very much to you all😀

Date of experience: July 8, 2025

jf
5 out of 5 stars

My purchase are arriving very quickly…

My purchase are arriving very quickly and in good condition Thank you

Date of experience: July 8, 2025

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