Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 741 - 750 of 995 reviews
MC
5 out of 5 stars

Great customer service

Great customer service

Date of experience: July 9, 2025

ak
5 out of 5 stars

Very helpful people

Very helpful people

Date of experience: July 9, 2025

E
4 out of 5 stars

I don't need to be asked to leave a review every time I fart

I went to the shop, I bought some cat litter and some cat food, I paid for them, I left the shop with the items I'd bought. Then I got an email asking me to review my experience and that's where it started to go downhill. I went shopping and got the items I bought. That's it. It went as expected, what else was supposed to happen? Stop asking people to review things all the bloody time. It's annoying. Star knocked off the mark for pestering me for a review. Stop it, you're not at primary school needing praise for everything you do.

Date of experience: July 9, 2025

J
5 out of 5 stars

I enjoy shopping here

I enjoy shopping here. The prices are reasonable, the staff are friendly, and the items I need are usually in stock

Date of experience: July 9, 2025

SM
5 out of 5 stars

Always a warm welcome

Durham Arniston Centre great staff know the products and always very helpful. I shop here quite a lot order a specialist food for me regularly.

Date of experience: July 9, 2025

R
5 out of 5 stars

College’s are always very helpful and a…

College’s are always very helpful and a great stocked shop.

Date of experience: July 9, 2025

AD
4 out of 5 stars

Good value for money

Site quite easy to use Pricing good and affordable Prompt delivery

Date of experience: July 9, 2025

SR
5 out of 5 stars

Always helpful staff very pleasant and…

Always helpful staff very pleasant and knowledgeable

Date of experience: July 9, 2025

c
4 out of 5 stars

Friendly staff

Dog food I needed was in stock and staff were friendly and helpful. Store was clean and tidy and had good offers. My only issue was that the free toy I was sent a voucher for was unavailable.

Date of experience: July 9, 2025

A

AW

US

5 out of 5 stars

Great staff

Happy, smiley staff who always greet my dog with enthusiasm. No matter how busy they are, they always take the time to fuss her and give her a treat or two. She visits the store almost everyday to say hello.

Date of experience: July 9, 2025

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