Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 731 - 740 of 995 reviews
AB
Helpful and knowledgeable was the…
Helpful and knowledgeable was the assistant that served me who also had a smiley face.
Date of experience: July 9, 2025
TF
Order took ten days to arrive
Order took ten days to arrive! Came on two different days and delivery chap was unhelpful and rude.
Date of experience: July 9, 2025
MM
Shopping at the Irvine North Ayrshire branch.
Pleasant and knowledgeable staff. Nice to be met by smiles 😃. Keep up the good work at Irvine store.
Date of experience: July 9, 2025
ED
Good customer service
Good customer service, things are very easy to find in store. Everything l need for my animals under one roof
Date of experience: July 9, 2025
c
Good offers on pet food and products
Good offers on pet food and products. Always friendly and helpful service.
Date of experience: July 9, 2025
JD
Josh D
US
Never again
Didn't receive my order for 8 days. Tracking said "there is a delay" and "we will let you know when it's on it's way". Nothing received. When I followed up, CS told me "package was lost or damaged during transit". I ordered 27 items! I was offered to either reorder or cancel and refund. When I tried to reorder I was told that 15 of the 27 items I had ordered were now out of stock. I then opted for refund. Because I ordered from overseas, I lost more than 300,000vnd on the exchange rate. This was after another balls up for my last PaH order - I did click and collect, and when I got home realised that 3 items were missing. Never again - I now order from The Range instead. Much better service and crucially, no mistakes.
Date of experience: July 9, 2025
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