Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 701 - 710 of 995 reviews
KL
5 out of 5 stars

Customer Review

Great customer focus, always makes a fuss of the animal, really helpful etc

Date of experience: July 9, 2025

LM
5 out of 5 stars

the shop worker who served me was so…polite, helpful and had a smile on her face

the shop worker who served me was so polite , helpful and had a smile on her face

Date of experience: July 9, 2025

Mj
5 out of 5 stars

Happy customer

Shop is always clean and tidy, staff pleasant and helpful and the pet supplies are plentiful

Date of experience: July 9, 2025

ch
5 out of 5 stars

Excellent staff

Excellent staff

Date of experience: July 9, 2025

PC
5 out of 5 stars

Everything you need and your helping a local animal charity

Staff team friendly, helpful and knowledgeable. Great range of food for all animals. I buy mostly for wild birds, good value large size packs and our birds love it.

Date of experience: July 9, 2025

K
4 out of 5 stars

Order worming stuff online!

Order worming stuff online!! We went into store to get some only to be told that a specific person needed to be working and wouldn't be back that day. Ordered online and got it fast.

Date of experience: July 9, 2025

M
3 out of 5 stars

Staff are helpful.

Staff are helpful. Good selection well stocked. Too expensive same products cheaper elsewhere.

Date of experience: July 9, 2025

sm
5 out of 5 stars

helpful and kind

helpful and kind

Date of experience: July 9, 2025

J
3 out of 5 stars

Very knowegible..

Pets at home were able to answer all my questions.

Date of experience: July 9, 2025

J

Jo

US

4 out of 5 stars

Can always get what i need for my dog's

Can always get what i need for my dog's

Date of experience: July 9, 2025

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