Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 281 - 290 of 995 reviews
cW
The meCanmber of staff who helped us find…
The member of staff who helped us find the items we needed for our daughters cat who will be staying with us for quite a time - ie cat litter tray with litter compost, bags etc was very helpful and she stayed with us as we looked around for other items such as a collar, biscuits etc. The whole experience was made easy and enjoyable.
Date of experience: July 10, 2025
SG
Pleasant helpful staff good prices with…
Pleasant helpful staff good prices with the products I require
Date of experience: July 10, 2025
MA
PAH Live Chat plus Excellent Resolution
I have a repeat order set up on my Pets at Home account. Usually the order is delivered with no problems. My most recent order was sent back to the warehouse and I received a message from Evri advising me to contact the supplier as the package was damaged beyond delivery. I popped into the local Portsmouth store where a very helpful staff member advised me to use the Live Chat and navigated me through the PAH app to find it. I found the Chat easy to use and was eventually passed to a PAH agent so I could arrange redelivery of my order. Lian D was the agent I chatted to. I found their responses to be clear, easy to understand and helpful. Lian arranged for my order to be delivered next day delivery. A straightforward process with a satisfactory outcome. I'm very happy with the customer service provided and to resolve the matter so painlessly.
Date of experience: July 10, 2025
A
Aine
US
Top notch.
Have used Pets@home for years, both online and in-store and have always had an excellent experience. I have taken various pets instore over the years and they always enjoy their visit. Great range of items and items not in stock can be ordered online with free delivery. The subscribe and save online options is superb for larger items being delivered monthly.
Date of experience: July 10, 2025
J
Joanne
US
Unhappy dog mum
I’m absolutely disappointed with your new pricing policy in your Groom Room. We have been bringing our dog for the last 5/6 years and we have found it brilliant, the Groomers are all amazing with our dog and do an excellent job. But this new policy of changing an extra £10 for every half an hour is just an insult, where unfortunately we will not be coming back!
Date of experience: July 10, 2025
ZR
Great customer service
Thank you to Jane S for sorting out my situation in such a speedy and understanding manner.
Date of experience: July 10, 2025
AS
Use the live chat service today first…
Use the live chat service today first it was a AI bot But as the question was more complicated, I was passed to a member of staff on the live chat and we work through the problem and she was really helpful. Thank you very much SAIMA K
Date of experience: July 10, 2025
RV
Excellent
Excellent. Had a.cut and wash pamper for my Westie and the treatment was as normal my dog always has a good time with the girls and have no problems
Date of experience: July 10, 2025
tb
Shocking service from start to finish
Shocking service from start to finish. Ordered a hutch on next day delivery. Three days later it arrives INCOMPLETE. They promise another one next day, that’s now not arriving today and I had to hear that by chasing the courier company!! Will never use Pets at home again!
Date of experience: July 10, 2025
AB
friendly staff
friendly staff, good prices , floor plan of store easy to find things
Date of experience: July 10, 2025
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