Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 221 - 230 of 995 reviews
MA
Friendly knowledgeable staff who helped…
Friendly knowledgeable staff who helped me purchase better quality cat food than the supermarket options I have been buying.
Date of experience: July 10, 2025
S
Susan
US
Spoke with Rory about my missing cat…
Spoke with Rory about my missing cat litter so helpful of locating it was damaged and never delivered. Evie hopeless wasted a lot of hours trying to get some news on where it was sorted new one coming tomorrow next day delivery delighted thank you.
Date of experience: July 10, 2025
VH
Always great customer support
Always great customer support. My order went walkabouts and Alice was very helpful and has ordered a replacement for me. Always helpful via online chat.
Date of experience: July 10, 2025
MM
The member of staff on the payment…
The member of staff on the payment counter was very helpful
Date of experience: July 10, 2025
SF
Easy to use
It was very easy to use, did not take too long to complete. Would recommend 100%
Date of experience: July 10, 2025
RS
Very complicated process for a 73…
Very complicated process for a 73 disabled man since computers were not invented when I was not disabled with MS and other things. I am self taught and managed to muddle through what I think was a chat with Emily H which I think is some sort of computer magic. I am not really sure but I think my order has been sorted out. I really would have preferred to talk to a human on a telephone but I suppose us old people will die out like the dinosaurs.
Date of experience: July 10, 2025
CM
Just spoken with Amy T about our…
Just spoken with Amy T about our delayed subscription order of dog food which has been stuck at the Couriers hub for a week! She instantly said she is sending a replacement which will arrive tomorrow! Very impressed with the no quibble resolution. Thank you ☺️
Date of experience: July 10, 2025
Dj
So bad
Awful overpriced products and animal care is the worst! The staff have no clue what they’re talking about and are so bad at giving advice. Don’t buy animals or animal cages/toys from here!
Date of experience: July 10, 2025
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