Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 201 - 210 of 995 reviews
TO
I spoke with Kylie S as she helped me…
I spoke with Kylie S as she helped me deal with an unfortunate issue due to an item being stolen from my front porch. While feeling incredibly stressed out ( my cat is sick - the carrier I ordered was stolen) she was super friendly and very eager to resolve the issue. Thank you Kylie ☺️
Date of experience: July 10, 2025
MP
Very good shopping experience
The staff were very helpful, carried my heavy item to the car for me without any hassle which is important when you are not fully able bodied. I quickly found the item l wanted.
Date of experience: July 10, 2025
L
Lesley
US
We had an issue with our on-line order....but it was put right immediately!
We had an issue with our on-line order, I was directed to the website, to a chatbot. Ordinarily I avoid these at all costs, however, after answering just one question to the chatbot I was connected to a member of the Customer Service Team - Lian D. A quick clarification of the issue (a missing item from the order) and Lian went straight to "solution mode", we agreed to re-order the missing items and before I could check my inbox the confirmation of the re-order was complete. It is often said that the test of a good company or service is when things have not gone quite right - Lian made sure we had the issue rectified quickly and very professionally, thank you to Lian and thank you to Perts at Home.
Date of experience: July 10, 2025
M
Fantastic fast delivery
Fantastic fast delivery I did have a few issues which was sorted out very fast
Date of experience: July 10, 2025
MB
Great and fast service
Great and fast service. Satisfied cats.
Date of experience: July 10, 2025
MD
Kacey answered my problem very quickly and seemed genuinely interested in my problem.
Kacey answered my problem very quickly. And yes I would like to continue my flea treatment for my cat, Jet.
Date of experience: July 10, 2025
SM
Savannah …
Savannah dealt with my issue swiftly and efficiently. Very helpful and because of this i will continue to shop there. It's nice to find a place where the staff actually care.
Date of experience: July 10, 2025
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