Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 191 - 200 of 995 reviews
km
Order no complete
1st off the online order came a few days apart still incomplete but speaking with Rachel in customer service she has worked to resolve the issue and I await my order 10 out of 10 for customer service but less for ordering and delivery and time thought ordering online was suppose to be easy going back to shopping myself
Date of experience: July 10, 2025
JB
I love visiting Pets at Home
I love visiting Pets at Home. I always check out the pets and am tempted every time. I can always find what I want AND things I didn't go in for!
Date of experience: July 10, 2025
LR
Excellent service free and super quick…
Excellent service free and super quick delivery use them all the time
Date of experience: July 10, 2025
RS
Vet appointment
Helpful and friendly advice. Clear information as to what was required.
Date of experience: July 10, 2025
JT
I’ve just been helped by Paige S
I’ve just been helped by Paige S. on live chat, as part of my order was missing. She very quickly responded, and sorted everything out, professionally, and very pleasantly. 5* service, thanks to Paige.
Date of experience: July 10, 2025
BS
My missing cat food order.
My cat food order was not delivered, so I contacted the live chat to find out why. Not being used to on line chats, I found it a little confusing at first but I chatted with Kylie S. who sorted out my problem quickly and efficiently and my replacement order should be delivered tomorrow. Thank you Kylie! So, a good experience eventually!
Date of experience: July 10, 2025
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