Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 111 - 120 of 995 reviews
K

Kay

US

5 out of 5 stars

Helpful staff in store

Helpful staff in store who guided us to what we were looking for

Date of experience: July 11, 2025

SH
5 out of 5 stars

Staff very helpful and polite nothing…

Staff very helpful and polite nothing is to much to ask for.

Date of experience: July 11, 2025

p
5 out of 5 stars

Always have a great variety of products…

Always have a great variety of products at competitive prices, all staff are very friendly and helpful

Date of experience: July 11, 2025

AR
5 out of 5 stars

Evie was very helpful and…

Evie was very helpful and understanding, she was able to replace my order with no problem.

Date of experience: July 11, 2025

MD
3 out of 5 stars

I don’t think the staff care as much as they did 2 years ago

I don’t think the staff care as much as they did 2 years ago, staff morale seans non existent

Date of experience: July 11, 2025

LD
5 out of 5 stars

Always deliver on time and keeping my…

Always deliver on time and keeping my spaniel fit and healthy

Date of experience: July 11, 2025

AD

A D

US

5 out of 5 stars

Amazing customer service today from…

Amazing customer service today from Alice T.Great help and support from a true professional at the pet@home customer service team

Date of experience: July 11, 2025

C

Caz

US

4 out of 5 stars

Courier Service letting down Pets at Home customer again

Spoke today with Julie L on live chat who sorted my problem, not a Pets at Home problem, but Evri courier consistently letting them down.

Date of experience: July 11, 2025

T
5 out of 5 stars

Excellent company

Always a pleasure to deal with Pets at Home, staff are always friendly and helpful

Date of experience: July 11, 2025

CL
5 out of 5 stars

Experience at Pets at Home

The staff are friendly and helpful if you have a question to ask them, and more than once they have carried what I have bought for my pets to my car and unloaded it for me which I am very grateful for.

Date of experience: July 11, 2025

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