Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 101 - 110 of 995 reviews
TF
5 out of 5 stars

Great range of products and easy to…

Great range of products and easy to pick up

Date of experience: July 11, 2025

ma
5 out of 5 stars

Thank you paige

Had a slight issue with my order but paige helped me sort it out quickly amazing customer service and a great company will use again

Date of experience: July 11, 2025

DS
5 out of 5 stars

Everything under one roof

You've got everything I need under one roof, Groomers, Vet and a shop that stocks everything I might need

Date of experience: July 11, 2025

H

HG

US

5 out of 5 stars

Online chat

Had to wait to start chat but issue wasresolved immediately and replacement ordered

Date of experience: July 11, 2025

SJ
5 out of 5 stars

Great customed service

Great customed service. Had an issue with an item being damaged in delivery. Quick response and dealt with promw

Date of experience: July 11, 2025

mh
5 out of 5 stars

Friendly staff

Friendly staff

Date of experience: July 11, 2025

AK
5 out of 5 stars

Great service!

I was helped by Ben Dodd today when I made contact via Live chat regarding my missing subscription. He was very helpful and resolved the issue quickly for me. Thank you Ben! 😁

Date of experience: July 11, 2025

KW
5 out of 5 stars

Everything so help full always there…

Everything so help full always there need there help

Date of experience: July 11, 2025

CR
5 out of 5 stars

Rustington store

Polite staff and clear signage

Date of experience: July 11, 2025

SF
4 out of 5 stars

The Helpful Store

The Helpful Store. The Assistance are always friendly and helpful. Special offers on cat food and other cat offers are easy to access and good savings.

Date of experience: July 11, 2025

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