Review summary

pbm Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Speed Bump concerns and noise at night24/7

We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being handled well — such as the cleaning — there is a serious issue that needs urgent attention. Recently, a speed bump was installed in a specific area without any prior consultation with leaseholders or residents. This was done without warning, and many of us believe this was unauthorised. Although Richard from Berkeley has confirmed that he agreed to the installation, we still believe this action was improper. As far as we understand, a managing agent is not permitted to independently make traffic management decisions that affect the estate’s residents in this way. This speed bump has had negative and dangerous consequences: • Cars are now driving onto the pavement to avoid the bump — which has resulted in near-accidents, including one where I was nearly hit. • Residents living near the bump are subjected to loud, jarring noise every time a car goes over it. • Despite multiple complaints, management has refused to remove or adjust it. We are calling on Gary Cane to step in and help resolve this issue. We also ask that you liaise with the on-site manager, Abdul Aziz, who has mentioned concerns about his own working conditions — including being underpaid and not compensated for overtime. This matter is urgent, and we are requesting a full review and a direct response. The safety and well-being of residents is important.

Terry Peters

Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!

AM
Trying to hide their failures

Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff. Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.

K
Horrible property management company!!

Horrible property management company!! Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then. The most recent is no water in the entire building since Friday 4th July 11am. Almost 190 families are devoid from the most basic necessity WATER. Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July. Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.

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302 total • Write a review

Showing 161 - 170 of 298 reviews
SC
1 out of 5 stars

another poor service from pbm

Our garage door is broken almost 2 weeks and still counting , still waiting to be fixed. Despite of escalating to their senior management even their COO, No progress. They are saying motor is faulty and out of stock. Its very funny, Im sure there is possible to find a motor within the entire UK . Several items already stolen from garage due to open vehicle gate. Other issue is our courtyard lights are faulty and entire courtyard is went dark and still waiting contractor to fix. If you cant able to manage small development , not sure how you manage bigger developments. Very poor service. PBM pls dont reply to my review. Pls resolve the issues.

Date of experience: March 7, 2024

C
1 out of 5 stars

Terrible company to deal with

Terrible company to deal with, We have a different ‘account manager’ every 5 minutes, the latest, Igor, seems to be permanently away from his desk and doesn’t respond to emails. The people that do pick up the phone seem well meaning but not the most knowledgeable judging by the amount of times they have to put me on hold. A site visit is always promised but never happens.

Date of experience: March 6, 2024

JR
1 out of 5 stars

Genuinely, one of the worst companies I’ve ever dealt with

Sadly, zero stars isn’t an option. The only word to describe my experience with PBM is that of relentless bullying and intimidation. I have no intention of giving my real name, as these awful individuals still control our block. I don’t wish for them to make life any more difficult than they already have. Save yourself, if you are able. Issues range from appearing to withhold information over the amount they’re spending, imposing parking restrictions on our own parking spaces. Not to mention unfriendly, unhelpful and frankly rude attitudes when you deal with the staff. They are beyond abysmal. Their reply is total bunkum by the way! Oh, and to be clear, it is the right company. The email address on the reply proves it!

Date of experience: March 4, 2024

A
1 out of 5 stars

pbm are extremely disappointing…

pbm are an extremely disappointing property management company. They have increased our service charge year on year, then have asked for additional payments. We are then having to constantly chase our Property Manager (Kieran) for any work to be done. We have then been given a Section 20 with 5 days to find a contractor if we would like to. Communication is poor and it's not entirely clear what we're actually paying for at this point, because no support is ever provided, just a constant ask for more of our money. There are other property management companies doing much more for a far lower price!

Date of experience: March 4, 2024

Js
1 out of 5 stars

0 star and hopeless

As such there is no option to give 0 star. Let me rationalise why 0. First they know no management. At Mosaic Apartments Slough, they are worse then any novice caretaker. A few example of failures. Unable to repair Lifts ( what should be an SLA for a property management company ) Stinking and mouldy stairways Stinking Garbage area, garbage room doors never locks Repeated failure to repair the door locks and blaming that kids are breaking the locks ( seriously !!! Atleast I expect an intelligent excuse from corporates ) A simple water tank cleaning is dragged for more then 2 days and residents are without water for 2 days I am not sure how they have 3 stars + here, to me personally they are not worth more then 1. They deserve 1 for customer acquisition on false promises.

Date of experience: March 3, 2024

A
1 out of 5 stars

PBM continues to neglect our property…

PBM continues to neglect our property with vital services missing despite charging extortionate management fees. The neglect of our boilers has now meant that they are likely going to need replacing despite the fact that they were only installed 5 years ago, at huge cost for the residents. This is on top of a lack of cleaning that has left the property looking increasingly shabbier, constantly breaking doors that impact security and non existent landscaping. Avoid this company like the plague.

Date of experience: February 23, 2024

DP
1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could. After having heating issues few months ago that weee not resolved in a timely manner, it’s happened again. Gary Cane and Emily do nothing except sending bills. They promised to fix the heating issue and clearly it’s not happened. It’s the same situation with multiple other services that we pay exorbitant amounts for.

Date of experience: February 21, 2024

LW
1 out of 5 stars

PBM IS NIGHTMARE!!!

They took over two years ago from our previous property management, a change I wish had never happened. They’ve transformed our developments into garbage-looking, 100-year-old buildings due to their incompetence and inability to provide even basic standard services. I could write a book about how terrible they are and how poorly they’ve handled everything since taking over. Rubbish collection stopped for over a month in the middle of August, resulting in a disgusting, fly-infested bin room that made it impossible to access the underground parking where the bins are located. And just when you think things couldn’t get worse, cleaning was halted for two months. I can’t even find the words to describe the state of the building after not being cleaned for that long. Although cleaning eventually resumed, it’s still inadequate and irregular. The carpets haven’t been vacuumed or cleaned since September 2023, and it’s now February 2024. Residents pay them service charges for services we hardly receive. The staff and management are completely useless and unprofessional. Their managing director, Gary Cane, has never attended any meetings or taken responsibility for the mess they’ve created. Instead, he only cares to protect their image on Trustpilot and label genuine resident concerns as spam. This reflects a toxic and negligent culture within the company. For the sake of your building and your well-being, stay away from PBM at all costs!

Date of experience: February 20, 2024

S

She

US

1 out of 5 stars

Poor service

I give 1 star because I am paying for a service that is not provided to me. Gary Cane, Emily Williams Questions for you: 1. WHY have the upper floors of LION COURT AND SWAN COURT NOT BEEN CLEANED (VACUUMED) SINCE SEPTEMBER 2023? Today is February 1, 2024. 2. WHEN will the upper floors of LION COURT AND SWAN COURT be cleaned? Update: Despite assurances to address the cleanliness issues in the communal halls and promises to do so as soon as possible, it's been 23 days since, and no action has been taken. The halls remain dirty and unvacuumed. Lion Wharf Resident

Date of experience: February 1, 2024

A
1 out of 5 stars

I would do 0 stars but it wouldn’t…

I would do 0 stars but it wouldn’t allow The services they claim to provide are a farce. They don’t follow up with contractors who are not attending whatsoever and despite even acknowledging this fact they do not action it or refund us based on services not received as they quote they would lose money so they can’t forward it on. All complains ignored and when asking to escalate it this is also ignored. The employees have an attitude and I have not met a helpful one yet or once received an email without a hint or sarcasm. You pay into a buffer fund that is not reviewed at the end o the calendar year with a suitable amoun refunded if there is sufficient buffer which ours exceeds by thousands ( not to mention the buffer is for works needed and they do not do them ) there’s already budget in the charge for repairs and maintenance before even getting to the buffer and they don’t even action these and to top it off have upped the charges based on ( “ extra works incurred “ ) This is past poor service it’s illegal to charge for services not provided

Date of experience: January 26, 2024

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