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Review summary
pbm Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year.
While we do appreciate that some aspects of the estate are being handled well — such as the cleaning — there is a serious issue that needs urgent attention.
Recently, a speed bump was installed in a specific area without any prior consultation with leaseholders or residents. This was done without warning, and many of us believe this was unauthorised. Although Richard from Berkeley has confirmed that he agreed to the installation, we still believe this action was improper. As far as we understand, a managing agent is not permitted to independently make traffic management decisions that affect the estate’s residents in this way.
This speed bump has had negative and dangerous consequences:
• Cars are now driving onto the pavement to avoid the bump — which has resulted in near-accidents, including one where I was nearly hit.
• Residents living near the bump are subjected to loud, jarring noise every time a car goes over it.
• Despite multiple complaints, management has refused to remove or adjust it.
We are calling on Gary Cane to step in and help resolve this issue.
We also ask that you liaise with the on-site manager, Abdul Aziz, who has mentioned concerns about his own working conditions — including being underpaid and not compensated for overtime.
This matter is urgent, and we are requesting a full review and a direct response. The safety and well-being of residents is important.
Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!
Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff.
Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.
Horrible property management company!!
Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then.
The most recent is no water in the entire building since Friday 4th July 11am.
Almost 190 families are devoid from the most basic necessity WATER.
Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July.
Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.
Been living at london damac towers for a year now and every 2-3 months theres a new issue
Firstly there was a security guard issue who misbehaved to much extent . That was solved 2 weeks later
Then , weve got some neighbours right above my apartment making noises every single minute and have been complaining about that too for the past 2-3 weeks but no response or issue isnt resolved.
One more thing, the windows of the building were to be cleaned from last September and its almost gonna be a year in 1-2 months and they say its getting delayed because of wind . Well the wind is all over london so everyone gets it done u should also. The dirtiest windows ive ever seen in my whole life . Their reception door is always an issue it doesnt work and most sensors in the building of the doors are malfunctioning most of the times seriously sick and tired of this.
Now, the best part , theyve stopped uber eats or food deliveries into the building and we have to go down to collect it is this why were paying 5-7k a month for living at the lame apartments . Im really sick and tired of this damac issues. Like nowhere in the whole london does this at apartments privately owned or rented as its their issue for security not us so we wont have to go down . If security was such an issue u guys shouldve installed cameras at every floor but u wanted to save money so now sending all apartment owners down to collect food isnt the way and it shouldnt be no matter what . We are paying for comfort over here not go down every now and then . Ive lived at several apartments before no one does this that they stop riders and secondly if u have security issues then eacort them to our rooms and back outside as damacs reception always has 5-7 people all of the time 24/7 .
One star is far too generous, the most useless, rude and expensive management company I've had the misfortune of enduring. High turnover of incompetent staff, property manager changes fortnightly and the founder, Gary Cane only seems to respond when there's a negative review written. Have contacted him and his useless team/company several times, and has failed to respond on each occasion. A true reflection of how the entire company operates. Avoid this management company at all costs. The positive reviews must be relatives of staff, because I refuse to believe this company provides any form of worthy service. A bunch of useless, incompetent employees with no value or qualifications to do their job.
We recently changed to PBM a few months ago, I can’t speak for the whole of PBM, but the lady responsible for our development is Alex Wilson.
I have had to call Alex on several occasions, firstly she had either answered my call or always called me back. Everything I have asked for has been actioned, and on a personal note Alex is very helpful and friendly. Could not ask for better service!! Thank you Alex you are a breath of fresh air when it comes to management companies. 👍
AWFUL SERVICE; Unfortunately we were landed with PBM from our previous incompetent Management company. However PBM appear to be just as incompetent!!! Emails ignored, error after error, requests from solicitors ignored !
Update: PBM have now contacted me and visited the site. The manager gave me confidence that chance will be initiated. For this reason, I'm changing my score.
I've been trying to contact pbm for the last three days and no one has responded. I've left countless messages and no one has called me back. I keep being told the property "manager" is on calls or at a site - surely a 5 min conversation can be made. Terrible organisation and management.
Extremely bad. It is like a trap. Being a leaseholder of an apartment in their management, it is like a continuously stress and tension. They even ask for previous leaseholder chargers from the current leaseholder. Proper blackmailer.
The biggest regret is when we got PBM instead of Remus as our management company. All residents "crying" in chat group how PBM "robbing" us every single time. The worst management company.
PBM haven't done anything good to our development. They do not fulfil their duties - no proper cleaning, gardening, maintenance or help, but charge us double. ,The issue with our boilers failure probably a fault of PBM because of poor checks and maintenance. They refuse to provide report and just delay this everytime. They do not provide account reports either.
Just read how managing director responding in trustpilot to frustrated messages of residents and you will understand all. Shocking!
The sad thing that everyone is tired, disappointed and trying to run away from our amazing development, and mostly because of PBM.
And the worse thing about it is that it is us, residents, gave them a job and now it's hard to get rid of them.
An absolute joke of a management company. Today marks the THREE MONTHS anniversary since I first reached out to them about refurbishing my property. They still have not given me the all clear, even though it was months ago when the owner approved it in principal. I've been bounced around between 3-4 property manager, who have over and over promised me I will have a decision by the end of the week to never deliver. The current one does not even have a phone number you can reach him on. He's been assigned my project for a month and he still claims to be reviewing the lease. Each email he contradicts himself that I don't need a license to alter but that I probably need one and he needs to further review the lease. The latest one he needs to know how the flooring will be removed or they cannot further consider my matter. It's been three months of jumbled garbage from PBM. They dont know what they are doing. Their staff are not capable of doing their jobs. They should quit. Stay away from West3 in London.
Experts in Revenue Generation, Masters of Monetisation and Champions of Charging, Novices in Service Delivery and Section 20 Compliance
If you're seeking a property management company that has elevated revenue generation to an art form while treating actual service delivery and legal compliance as optional extras, Premier Block Management Ltd (PBM) is the answer to your prayers. I'd give them a zero-star rating if I could due to their appalling service, poor communication, slow response times, incomplete work, and extortionate costs, but I must acknowledge their relentless dedication to invoicing and their keen eye for money-making opportunities.
Let's talk about PBM's failure to follow Section 20 protocols, a legal requirement designed to protect leaseholders from unnecessary costs and ensure transparency in major works. While they may not constantly disregard this obligation, even a single instance of non-compliance is a serious matter. It raises questions about their commitment to legal obligations and their respect for leaseholders' rights. If they can't be trusted to consistently follow such a crucial piece of legislation, how can we have faith in their ability to manage our properties effectively?
PBM's greatest strength lies in their MD's unwavering commitment to personally promptly responding to negative reviews on Trustpilot and Google.
PBM's mastery of health and safety legislation is truly remarkable, but only when it suits their agenda. They're always the first to jump on any new fire safety regulations, swiftly updating their newsletter and equipping their staff with the knowledge to check your fire doors. But don't expect the same level of zeal when it comes to addressing your concerns or completing repairs. That kind of efficiency is reserved for tasks that directly impact their bottom line.
However, PBM's knowledge seems to falter when it comes to the New Building Safety Act 2022. They appear oblivious to the fact that certain items should be billed to the freeholder under this legislation. It's almost as if their expertise in building safety regulations is limited to matters that can generate income for them.
Brace yourself for PBM's lightning-fast implementation of parking control services through Flashpark. They'll have those warning signs up and instructions on reporting parking violations circulated faster than you can say "revenue stream." It's almost impressive how quickly they can mobilise when there's money to be made.
Speaking of money, let's talk about the electricity wastage that PBM seems content to ignore. Despite the expensive PIR sensors installed to improve energy efficiency, lights remain on 24/7, driving up costs for leaseholders. But don't worry, when new legislation on energy waste comes into play, PBM will undoubtedly be the first to fill their newsletter with advice on PIR sensors and the importance of switching off lights. The irony is palpable.
Getting hold of PBM is like playing a game of cat and mouse. Their property managers are always "in meetings" or "unavailable," leaving you to chase them relentlessly for even the simplest of queries. And when you finally manage to get through, brace yourself for a marathon of excuses and deflections.
If you're lucky enough to have work done on your property, prepare to be underwhelmed. PBM's contractors seem to have a knack for faulty, shoddy, and unfinished workmanship. But don't expect a swift resolution - you'll be chasing PBM for months to get the job done properly, if at all.
Perhaps the high staff turnover at PBM should come as no surprise. One can only imagine the frustration of working for a company that prioritises revenue over service and legal compliance. Rumour has it that some of their employees are desperately seeking an exit, but with a three-month notice period, they're trapped in a purgatory of their own making.
If you value your time, money, and sanity, I strongly advise against entrusting your property to PBM. The leasehold system desperately needs reform to protect leaseholders from companies that prioritise profit over service and fail to consistently adhere to legal requirements like Section 20. In the meantime, consider yourself warned: PBM's true expertise lies in generating revenue, not providing the quality management or legal compliance that leaseholders deserve.
I'll be preparing a formal complaint with supporting information to be sent to the Coo some time in April, to see if there's any way to resolve the issues relating to pending items, unreasonable charges, un-justified charges, particularly their failure to follow Section 20 protocols. But I'm not holding my breath. Choose your property management wisely, fellow leaseholders - your wellbeing (and wallet) may depend on it.
One star is far too generous, the most useless, rude and expensive management company I've had the misfortune of enduring. High turnover of incompetent staff, property manager changes fortnightly and the founder, Gary Cane only seems to respond when there's a negative review written. Have contacted him and his useless team/company several times, and has failed to respond on each occasion. A true reflection how how the entire company operates. Avoid this management company at all costs.
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