Review summary

pbm Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Speed Bump concerns and noise at night24/7

We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being handled well — such as the cleaning — there is a serious issue that needs urgent attention. Recently, a speed bump was installed in a specific area without any prior consultation with leaseholders or residents. This was done without warning, and many of us believe this was unauthorised. Although Richard from Berkeley has confirmed that he agreed to the installation, we still believe this action was improper. As far as we understand, a managing agent is not permitted to independently make traffic management decisions that affect the estate’s residents in this way. This speed bump has had negative and dangerous consequences: • Cars are now driving onto the pavement to avoid the bump — which has resulted in near-accidents, including one where I was nearly hit. • Residents living near the bump are subjected to loud, jarring noise every time a car goes over it. • Despite multiple complaints, management has refused to remove or adjust it. We are calling on Gary Cane to step in and help resolve this issue. We also ask that you liaise with the on-site manager, Abdul Aziz, who has mentioned concerns about his own working conditions — including being underpaid and not compensated for overtime. This matter is urgent, and we are requesting a full review and a direct response. The safety and well-being of residents is important.

Terry Peters

Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!

AM
Trying to hide their failures

Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff. Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.

K
Horrible property management company!!

Horrible property management company!! Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then. The most recent is no water in the entire building since Friday 4th July 11am. Almost 190 families are devoid from the most basic necessity WATER. Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July. Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.

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302 total • Write a review

Showing 101 - 110 of 298 reviews
U
1 out of 5 stars

Having to give 1* is salt in the wound

Having to give 1* is salt in the wound, an action I would rather do several times a day than have to deal with this company any longer. From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency. We are continually being allocated a new property manager, having to explain all the issues over and over again because staff leave with little to no notice (or notice that we aren’t given) the new property managers aren’t introduced to us formally until we ask to speak to the previous to be told “they’ve left”, or receive their automatic reply to emails, this is not limited to the managers but appears to be all departments within the company. We can only imagine what the office management is like taking into account what the management of our building is like. Heed the negative reviews, they are a welcome warning if you are looking for a new property management company.

Date of experience: January 28, 2025

TP
5 out of 5 stars

I have always found the Team at PBM…

I have always found the Team at PBM very personable and super helpful, thank you to Carlee and the admin team for always being prompt on addressing matters. A great service as always!!!

Date of experience: January 25, 2025

BH
5 out of 5 stars

I had a problem logging into my account…

I had a problem logging into my account and Carlee sorted me out by resetting my password super quick. Amazing. Well done and thank you.

Date of experience: January 24, 2025

S

S.

US

1 out of 5 stars

Another day another new manager it’s…

Another day another new manager it’s honestly laughable how many ‘new managers’ there is constantly. Why do so many people leave this company?? I’ve never ever came across anything like it. I have lived in this building 5 years and none of the problems have ever been sorted. I dread to think what this place will look like in another 5 years. Every email they send all look the same. They just repeat themselves but don’t ever sort the issues. Embarrassing. We have these stupid little zoom meetings which are f***ing pointless because they just tell us what we want to hear time and time and time again.

Date of experience: January 23, 2025

JG
1 out of 5 stars

Avoid like the plague, terrible company that is rotten to its core!

After much perseverance from residents we have finally managed to get rid of PBM from managing our estate, when we got this news we actually celebrated. The company has a revolving door of employees, in our 3-4 years of PBM we have had around 6-7 account managers, who all seem to be eager but ultimately have no power to help clients and the managers do not provide any support at all - a lot have "left before they where pushed" as told to me by PBM staff when we got a 4 hour site visit once upon a time. Emails are regularly ignored, prices are high and fictional additional costs are regularly sent but if you ask to get any information regarding your account you will be ignored - we have still not received our accounts from 2023 with responses ranging from "our finance guy is sick" to "he's on holiday" this has been happening now for over a year. We have had no services for nearly a year, prior to this the services where very poor. We had a £5k cost back in August after having months of neglect for our communal grounds and promises it will get better but we have not had a single gardener here since then. Communal cleaning was originally contracted to the same company who was supposed to be doing the gardening this was to "Save money" which resulted in two poor key services and no saving past on to us residents. Gary Cane who is the co-owner has been on every email and only responded once with partial information letting residents know that there was a £50k discrepancy to our accounts that needed investigating - we have had no response since nor any information regarding this which is very worrying. For an inside look at what happens from staff POV, check out glassdoor reviews. This company is the worst company i have ever dealt with, costing me so much time, money and stress to try and get key services we have paid for - i have even had to go and get my own quotes for services to give them! Avoid like the plague, terrible company that is rotten to its core! Update: This morning i have had to phone in to get any information about our account, PBM do not know where our Estate funds have gone and are still working on our 2022-23 accounts so can not give us any more information. Another reviewer wrote and is also happening to us: From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency.

Date of experience: January 20, 2025

SS
1 out of 5 stars

PBM has been going downhill

PBM has been steadily declining over the past two years. I am utterly frustrated with the need to constantly escalate issues to their management, only to be met with a complete lack of ownership. Recently, their staff turnover has been alarming, leaving us repeatedly explaining the same issues to new team members. It’s an absolute joke of a management company.

Date of experience: January 16, 2025

J
1 out of 5 stars

I’d give them a 0 star if I could

I’d give them a 0 star if I could. We had them removed as a managing agent after 3 years of absolute abysmal service. Their staff quit constantly, no one is trained or knows what they’re doing and since leaving our site they have refused to cooperate or hand over our funds, which will lead to a very costly legal backlash for them. If you’re looking for a new managing agent do not use them. Their staff are clueless and the owner has no idea how to run a company or managing properties. It’s a joke to him.

Date of experience: January 16, 2025

RO
1 out of 5 stars

Don't believe the promises

This company is shocking. Complete lack of a clue how to maintain and run a service contract. They are slow, ignore emails and seem to waste our money . Large additional payments for free holders to top up there incompetence in getting repairs done. Main entrance door reported faulty smashed and not locking allowing anyone to enter building, 3 years ago reported this and still no repair just excuses. AVOID AVOID

Date of experience: January 15, 2025

CR
1 out of 5 stars

I am a leaseholder of an apartment at…

I am a leaseholder of an apartment at birchen house managed by pbm or should I say unmanaged do not under any circumstances use this company to manager your property they charge extortionate service charges and do zero maintenance the building was newly renovated when I purchased and within 5 years has fallen into disrepair thanks to Pbm’s lack of maintenance, They will sell you the dream and give you a nightmare. Chris r

Date of experience: January 13, 2025

A
4 out of 5 stars

Service manager - PBM

I would like to write a review regarding Mihir Shah who is a service manager at PBM, he has been very helpful towards me as a contractor. He has gone above and beyond and has always tried his very best to keep us in the loop over a new contract even though its not his site or area but its during a very busy time for them so he ensured i was kept in the picture. He has been extremely conscience towards me and the company at all times and always took my call.

Date of experience: January 13, 2025

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