pbm Property Management
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Avoid like the plague, terrible company that is rotten to its core!
After much perseverance from residents we have finally managed to get rid of PBM from managing our estate, when we got this news we actually celebrated. The company has a revolving door of employees, in our 3-4 years of PBM we have had around 6-7 account managers, who all seem to be eager but ultimately have no power to help clients and the managers do not provide any support at all - a lot have "left before they where pushed" as told to me by PBM staff when we got a 4 hour site visit once upon a time. Emails are regularly ignored, prices are high and fictional additional costs are regularly sent but if you ask to get any information regarding your account you will be ignored - we have still not received our accounts from 2023 with responses ranging from "our finance guy is sick" to "he's on holiday" this has been happening now for over a year. We have had no services for nearly a year, prior to this the services where very poor. We had a £5k cost back in August after having months of neglect for our communal grounds and promises it will get better but we have not had a single gardener here since then. Communal cleaning was originally contracted to the same company who was supposed to be doing the gardening this was to "Save money" which resulted in two poor key services and no saving past on to us residents. Gary Cane who is the co-owner has been on every email and only responded once with partial information letting residents know that there was a £50k discrepancy to our accounts that needed investigating - we have had no response since nor any information regarding this which is very worrying. For an inside look at what happens from staff POV, check out glassdoor reviews. This company is the worst company i have ever dealt with, costing me so much time, money and stress to try and get key services we have paid for - i have even had to go and get my own quotes for services to give them! Avoid like the plague, terrible company that is rotten to its core! Update: This morning i have had to phone in to get any information about our account, PBM do not know where our Estate funds have gone and are still working on our 2022-23 accounts so can not give us any more information. Another reviewer wrote and is also happening to us: From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency.