Brilliant service from Andreia Silva
Brilliant service from Andreia Silva
4.9
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
We came across paramount cruise by…
We came across paramount cruise by accident whilst looking for MSC. We were greeted by a lovely lady called Andreia, she was so very kind and so very helpful. We have now since booked three separate cruises through her. Nothing was to much trouble and Andreia was available to help via watts app which made the whole booking and communicating extremely easy and quick. Thank you for your help, we look forward to booking more cruises via you.
Very helpful and great price
First time using this company, really pleased with the service and efficiency so far, and got a good price too,.will use again for sure.
First class service
They always make me feel like I am there only customer, they respond quickly to my questions and are always as helpful as they can possibly be.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.paramountcruises.com
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
SD
Patrick helped me so much!
Patrick at Paramount has been so helpful today, quickly and easily sorting out some amendments to my holiday; he thought of the best way to do everything! He was also so kind and changed my cabin number even after he'd just done all the work to amend the booking. Great service and a great asset to the team. Thanks Patrick!!
Date of experience: May 28, 2025
SS
Sue S
US
Swift response to my enquiries.
Excellent service: Representative responded immediately to my enquiries about a cruise I was considering. She shared good information that enabled me to consider if the cruise was right for me. I was then able to book the cruise with the support of the representative.
Date of experience: May 25, 2025
MK
we were looked aftererd and listened to
we were looked aftererd very well all our questions were answered we were able to book the cabin we wanted and were rest assured that our booking went smoothly would definitely recommend this company Andreia was very professional and efficient in her care and communication with booking our trip we got prompt replies which gave us the confidence in booking with them thank you again
Date of experience: May 22, 2025
DP
My week had turned into a disaster…
My week had turned into a disaster after I received an email from P&O saying that my bucket list cruise to see the Northern Lights next March had been cancelled. The cruise was going ahead just without me! Apparently they had no more Evacuation chairs left as they had only received my onboard requirements on Monday! Considering that I booked the cruise direct with their own agents on the day the holidays went live and he filled out everything that I required on that day I just couldn’t understand it. I was devastated, also I had my friends who live in Australia joining us. I now had to break it to them. So that set the scene for my day. I spent all night looking through every cruise company I could think of. It had to be in March/April 2026 as my friend and I are celebrating a landmark birthday and my husband is retiring, so it really was a much looked forward to trip. I could find nothing. The following morning I clicked on a company called Paramount Cruises, I had never heard of it before but I put in my request of what I was looking for. A few moments later I received a call from a charming guy called Robin. I went through my requirements and he said they had 22nd March 2026 ~ just 3 days later ~ going to Norway aboard Canard's Queen Victoria ~ I held my breadth, I hadn’t looked at Cunard as I thought it would be out of our price range ~ but no it wasn’t ~ it was in actual fact a very favourable price, plus one extra night. So a win win. I had gone from being so distraught to absolute euphoria! I checked that there were other cabins for my friends to switch over to, yes they were there. I just needed to speak to my friends but with the time delay I started to get itchy. Within the hour I had called Robin back and booked my accessible cabin. I’d have been heartbroken if I had lost it twice within 24hrs, as there were only 2 left. Robin was so patient with me as due to excitement I had rendered my brain from working, as I kept failing to complete the deposit payment. He kindly said look it’s all booked I’m sure it will be through, sometimes it can take a min or two. Robin you have saved such an important trip for us all, I can’t believe we will have the chance to sail on the majestic Queen Victoria I will certainly look to Cunard in future, even though I have a soft spot for Aurora due to her being an adult only ship, But my go to agency will be Paramount Cruises. Thank you Robin for everything Denise Perkins-Anders.
Date of experience: May 18, 2025
pi
Very good what’s app as a medium for…
Very good what’s app as a medium for confirming information works as a consumer and mikey was responsive and worked it out good , you offering was well presented
Date of experience: May 12, 2025
ET
Tina was so helpful
Tina was so helpful, answered all questions clearly and arranged the quote and booking very efficiently. Thank you
Date of experience: May 9, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.