Review summary

Panache Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

P
Helen Fenson is a very competent member…

Helen Fenson is a very competent member of your staff and knows her job and therefore our needs from A-Z

Excellent Service

Another two week River Danube cruise booked today with the delightful Catherine Divan. Nothing is too much trouble for this amazing lady, very knowledgeable, very helpful and so kind. Catherine had a quote together for us within minutes and made the booking process so easy, especially when she managed to get us an additional discount which was unexpected and a lovely surprise. A thoroughly professional and friendly service once again provided by Catherine.

D
Excellent personal service

As long term customers of Panache, we would not go anywhere else. Jason was extremely friendly, efficient and professional in helping us book our Uniworld river cruise.

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All reviews

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Showing 831 - 840 of 996 reviews
Mc
5 out of 5 stars

I saw a great promotion from Panache…

I saw a great promotion from Panache Cruises and was put in touch with Lottie, one of their concierge advisors. She couldn't have been more helpful and guided me through every stage of the subsequent booking. she will be on hand to assist from start to finish of our holiday. I have never had such personal and helpful attention from a travel advisor before! I would recommend Panache to anyone looking to book a cruise. They are all experienced in the sector and obtain special discounts plus "Founders Points" on every booking. What's not to love?

Date of experience: March 6, 2024

SM
5 out of 5 stars

Panache always offer a good service…

Panache always offer a good service when arranging a cruise. Have received an excellent service from many of the team. This time we had Victoria taking care of us and she did an outstanding job.

Date of experience: March 5, 2024

DJ
5 out of 5 stars

Great experience from Kathryn who…

Great experience from Kathryn who guided us through to booking our first ever cruise… so much to consider. Kathryns expertise shone through with her professionally managing our questions. We very much appreciated Kathryns customer focused approach.

Date of experience: March 4, 2024

AL
5 out of 5 stars

Very friendly

Very friendly, professional and helpful, thank you Amanda, can't wait until March 2025 for our first carribean cruise.

Date of experience: March 4, 2024

PG
5 out of 5 stars

Great customer service and price

Booked for Asian Capitals cruise on RSSC. Nothing was too much trouble for Kathryn, she was able to customise our trip and get us a great deal.

Date of experience: March 4, 2024

BB
5 out of 5 stars

very professional with prompt …

very professional with prompt attention to enquiries.

Date of experience: March 4, 2024

SD
5 out of 5 stars

For customer service look no further than Panache Cruises!

We first came across Panache Cruises when trying to book a cruise to celebrate our Golden Wedding in 2022. We were assigned our own Cruise Connoisseur who went to unbelievable lengths to book us a perfect cruise with Azamara, a cruise line on which we had not previously travelled. Since then we have undertaken two other Azamara cruises booked via Panache with the same Cruise Connoisseur and thoroughly enjoyed them apart from major problems caused by Azamara themselves and British Airways. The latter changed our flights two days before travelling on one of our cruises. This was going to cause problems because we had planned to drive to Heathrow and leave our car there but our inbound flight was then reassigned to Gatwick. Immediately James Cole, Company Director, undertook to provide us with a chauffeur driven car to transport us to and from the airports - a truly magnanimous gesture but one that has stuck in our mind and made us vow to always book our cruises via Panache. Sadly our lovely Cruise Connoisseur has now left the company but we have recently booked another cruise with Cat Flanagan who has already proved to be just as helpful and professional in the way she has handled our booking, ensuring that as octogenarians we have a smooth sailing in all respects. At our age in order to carry on travelling this is all important so a huge thank-you to Cat and Panache Cruises. We sincerely hope that this current booking will not be our last with you!

Date of experience: March 4, 2024

SB
5 out of 5 stars

Brilliant customer service

So quick to find prices and offer the best deal. Kathryn had our cruise sorted in no time.

Date of experience: March 3, 2024

DM
5 out of 5 stars

Extremely helpful and well versed in…

Extremely helpful and well versed in the website of the cruise company

Date of experience: March 3, 2024

PF
5 out of 5 stars

Excellent customer service

Excellent customer service, support and a welcome focus on customer satisfaction

Date of experience: March 3, 2024

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