Panache Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
Jill, was very experienced and had great knowledge of the cruises and also the island where we want to stay and looking forward to planning the further part of our holiday with her as hotels and flights are not around yet and looking forward to sailing with Explora journeys which we have now booked a cruise on as before talking with Jill I knew nothing on this cruise line. I have been cruising for over 30 years and will definitely use Panache for booking future cruises.
Always helpful and friendly.
Joe has been awesome, responding to all my queries promptly. Very happy with the service received.
Excellent service and prompt replies to all mt queries
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Nicola was totally responsive to all our questions and provided us with friendly and most efficient service.
Nicola was extremely helpful and she got back to us very promptly with answers to all our queries. We found her to be most pleasant and she has been able to find us a cruise at very short notice to suit us all.
We have now used Panache on a number of occasions and each time have received exceptional customer service from every person we've dealt with. On this occasion we were looked after by Katheryn Waites who went through all aspects of our cruise. All Panache staff not only make a point of getting to know their customers, they have extensive and in-depth knowledge of all cruises. With exceptional attention to detail they ensure the perfect cruise experience. They also provide the best value offering.
Very polite and extremely hopeful in understanding my inquiry. Got the information back to me with 48hours and explain it very clearly, which help us to make a quick decision
Excellent customer service. Excellent advice. Good discounts.
Nothing was too much trouble to resolve for the team of Grant, Sophia & more recently Nicole who has excelled with her knowledge & friendly attitude So much so that we booked a second cruise through Panache whilst still on our first. Very impressed
Initially, I was very pleased with the service and posted a positive 5-star review. However, I soon realised how wrong I was. In my opinion once this company has your money, they couldn't care less about you.Our flight was delayed, and the paperwork advised us to contact the transfer agent. Unfortunately, I had no signal, so I emailed Scott for assistance but received an out-of-office response. I then emailed the contact address with no reply. When I called, I received a curt response, saying the transfer company had been notified.Upon our return, we were allocated "standby seats," even though we had booked through Panache. The young lady at KLM mentioned this was common practice and that we should have been informed. Shocked, I emailed Scott again and got another out-of-office reply. My email to the contact address went unanswered. We were stranded at the airport, uncertain when we would get home, until KLM took pity on us and found seats.I called Finlay at Panache to explain our disappointment. He promised to look into it and get back to me, but I am still waiting. I emailed Scott again, expressing our dissatisfaction, but received no response.We received better service from a mainstream travel agent than we did from Panache. Our experience with the cruise was similarly disappointing. I strongly recommend looking elsewhere when booking a cruise. Panache completely let us down. UPDATE. In my opinion we were duped, by Panache, into thinking this would be a luxury cruise. It was not! Read the reviews for Travel Marvel. Food was bland, virtually the same every day, and far from nutritious. The whole cruise was hyped up by Panache and turned out to be very disappointing. Not worth even half what we paid. In my opinion once they had sold this low rate cruise and got their commission they were not interested in the customer.
