Great service for landlord
Helped me to find the good tenants in this tough market. Great service and communication. I believe can cooperate well in the future.
4.9
Excellent
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Review summary
Oxygen Property Management is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Fantastic communication and service.
Fantastic communication and service.
Oxygen Hawkes Bay
Jamie has been my landlord for almost 4 years now. Shes always amazing and easy to talk to. Any issues are dealt with quickly. Great communication. Get text alerts for wind warnings (which I thought was good, because I wouldnt of known).
Yesterday my hot water wasn't going,Iβ¦
Yesterday my hot water wasn't going,I contacted my tenancy manager Leanne,she had it sorted within an hour or so,I'm happy and my family are happy,thank you Leanne.
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Website
www.oxygen.co.nz
All reviews
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Showing 41 - 50 of 996 reviews
LC
Iβve been in a rental managed by Leanne at Oxygen
I have been in a rental managed by Leanne at Oxygen Hastings for over 6 months. Iβm a wheelchair user and when I went to view the property, my access needs were considered in advance. Iβve had excellent communication & very quick action to sort out the odd maintenance issue or have questions answered. Leanne was careful to ensure the neighbours matched well but we could also maintain our privacy. Good to know Oxygen is there when I need them but not micro managing.
Date of experience: September 20, 2024
c
customer
US
Property manager every home owner needs.
Leanne is friendly and attentive every time she comes to my apartment.leanne takes note of any concerns and always gets it sorted in a timely manner. I can rely on Leanne to get things sorted if there's a problem. It's always great if Im home and get to see Leanne, she's always kind and friendly. Thank you
Date of experience: September 13, 2024
JD
Oxygen Hastings
I have dealt with Leanne at Oxygen Hastings for 3 years. She has been fantastic. Good, clear communication, very quick response to maintenance needs. As the property manager for my disabled brother she has gone above and beyond to assist us with finding another property when his tenancy came to an end due to the property undergoing renovation. Highly recommend
Date of experience: September 8, 2024
S
Sean
US
Leanne Tapara will not respond to an active fire alarm and reports of a break in
Do not use if you want your property manager to respond to reports that the property has been broken into and has an active fire alarm. Leanne Tapara will refuse to get out of bed - instead, Wellington Council and the police will break into your property to turn the alarm off after almost 5 hours. Contacted at exactly 00:00 about an extremely loud fire alarm going off continously in a neighbouring property under their management. Explained to the operator that the fire brigade were at the property and they had just reported that while there didn't appear to be an active fire, there were signs of forced entry at a basement door. Fire brigade were not allowed to enter the property to disable the fire alarm and the property manager had to do so. The operator informed me that the duty manager, Leanne Tapara, had been informed and would be out soon. The fire alarm continued non stop for over 3 hours before I called back at 03:12. I explained that I had called earlier and the fire alarm was still ringing non stop, I was immediately put on hold. When the operator came back I was informed that Leanne Tapara had told him that she was not going to bother to come out to inspect a property with an active fire alarm and reports of forced entry until the next day. I asked to be put through to her and the operator explained that Leanne Tapara had instructed him "not to call about the property again" (presumably, other people had been calling as the alarm could be heard from either end of the street). I found Leanne Tapara's work phone number listed on the Oxygen website and called her only to have every phone call ignored or sent to voice mail. The alarm continued to blare non stop until 04:30 when the council and police forced entry to the building. I wouldn't trust such an irresponsible organisation to feed local pigeons let alone look after my property.
Date of experience: September 4, 2024
SJ
Hawkes Bay Community Partnership
I would like to thank the team @ Oxygen Hawkes Bay for their 'hands on' support and partnership! Thanks again to all those who helped make The Hawkes Bay Children's Extravaganza a raging success.
Date of experience: September 4, 2024
AS
My property manager is a excellent
My property manager is a excellent . Most of the time she promptly reply my Queries. my house is rental market nearly 3 months . I did not see any action except just except advertising My monthly statements sometimes confusing and no proper explanation like recent one holding some funds We have two rental properties. Monthly statement should be sent separately not in one PDF
Date of experience: August 30, 2024
BV
Good communication
Good communication. Good at looking after both property owner and tenant.
Date of experience: August 28, 2024
SR
Great seemless experience so far
Great seemless experience so far. I have not had to be too involved, everything is taken care off.
Date of experience: August 28, 2024
MT
Wellington Oxygen were amazing
Wellington Oxygen were amazing. When I wanted my property rented, Dyanna & Tracey came around the very next day to photograph the property and get it advertised. They were responsive and communicated well throughout the process, and found great tenants for the property in a week. I've been using Oxygen to manage my properties for about 6 years now and highly recommend them.
Date of experience: August 28, 2024
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