Oxygen Property Management
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Leanne Tapara will not respond to an active fire alarm and reports of a break in
Do not use if you want your property manager to respond to reports that the property has been broken into and has an active fire alarm. Leanne Tapara will refuse to get out of bed - instead, Wellington Council and the police will break into your property to turn the alarm off after almost 5 hours. Contacted at exactly 00:00 about an extremely loud fire alarm going off continously in a neighbouring property under their management. Explained to the operator that the fire brigade were at the property and they had just reported that while there didn't appear to be an active fire, there were signs of forced entry at a basement door. Fire brigade were not allowed to enter the property to disable the fire alarm and the property manager had to do so. The operator informed me that the duty manager, Leanne Tapara, had been informed and would be out soon. The fire alarm continued non stop for over 3 hours before I called back at 03:12. I explained that I had called earlier and the fire alarm was still ringing non stop, I was immediately put on hold. When the operator came back I was informed that Leanne Tapara had told him that she was not going to bother to come out to inspect a property with an active fire alarm and reports of forced entry until the next day. I asked to be put through to her and the operator explained that Leanne Tapara had instructed him "not to call about the property again" (presumably, other people had been calling as the alarm could be heard from either end of the street). I found Leanne Tapara's work phone number listed on the Oxygen website and called her only to have every phone call ignored or sent to voice mail. The alarm continued to blare non stop until 04:30 when the council and police forced entry to the building. I wouldn't trust such an irresponsible organisation to feed local pigeons let alone look after my property.