Optima Freight LLC is a logistics company specializing in freight transportation across the United States and Canada. The company offers a range of services, including over-the-road (OTR) trucking, drayage for shipping containers, and warehousing solutions. With a focus on timely and cost-effective delivery, Optima Freight aims to meet the diverse transportation needs of businesses of all sizes. The experienced management team at Optima Freight is committed to providing reliable logistics support, ensuring real-time tracking and security for cargo. By partnering with dedicated carriers, the company strives to simplify the freight and logistics process while maintaining competitive pricing. Optima Freight LLC is dedicated to customer satisfaction and aims to foster long-term relationships with its clients in the logistics sector.
Reviewers express significant frustration with OPTIMA FREIGHT LLC, primarily due to payment issues and poor service after initial interactions. Many customers report that the company fails to pay for loads, with one stating they are owed $7,700 and receiving no response to inquiries.
While some reviews highlight positive experiences, such as great communication during the shipping process and helpful staff like Kylo, these seem to be overshadowed by the negative feedback. Consumers frequently mention that the company is responsive until payment is due, leading to a lack of trust. Additionally, there are complaints about last-minute cancellations and inadequate customer service when problems arise. Overall, while there are some positive remarks about service quality, the prevailing sentiment indicates a troubling pattern of payment issues and service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“Very great service”
“We have not received payment for these loads”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
OPTIMA FREIGHT LLCThis company | 2.8 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 19 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: OPTIMA FREIGHT LLC is #5 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 3.1).
19 reviews of OPTIMA FREIGHT LLC. Filter by what matters to you.
Over a year ago
This company owes us about $7700 dollars for some container loads that were to be stored in our yard until the customer would accept the load. We have not received payment for these loads. Optima does... See more
Over a year ago
stay away from this company. They will not pay you.
Over a year ago
Well they are at it still wish I had seen this website before taking two loads from them. Booked two loads from Anaya Lopez Logistics Coordinator (T) +1 307-217-4016 Then tried to get paid and she ne... See more
Over a year ago
They will not pay you period. Excuses after excuses. About to go bankrupt soon. Save your money and do not give them any business!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 53% are 1–2★.
This company owes us about $7700 dollars for some container loads that were to be stored in our yard until the customer would accept the load. We have not received payment for these loads. Optima does not answer the phones. We reached out to the receiver directly and they have sent the documentation for payment of these loads to Optima Freight. Websites still up but no way of reaching them.
stay away from this company. They will not pay you.
Well they are at it still wish I had seen this website before taking two loads from them. Booked two loads from Anaya Lopez Logistics Coordinator (T) +1 307-217-4016 Then tried to get paid and she never answered. Then once I told her I was sending the bill to the receiver she emailed and said she no longer works there and told me to call Visakh (307) 456-1512 who doesn't answer the phone either they multiple addresses and phone numbers some don't work and others don't answer. Best advice is to send receivers to collections or put a lien on their business and someone will pay the bill.
They will not pay you period. Excuses after excuses. About to go bankrupt soon. Save your money and do not give them any business!
We serviced a load for these guys booked with Kylo and Manjit. They stated they offer quickpay at delivery or payment will be made in 30days. Communcation was great at the time of the pick up and service was delivered as per there last year in October and since then they stopped answering calls and stopped responding to our emails. Payment is still not received please avoid working with these guys at all cost and we will be reporting them to TIA watchdog.
No one reply - we send email on TO admin
THIS COMPANY IS TERRIBLE. THEY STATE THEY THEY OFFER QUICK PAY. COMMUNICATION IS GREAT IN THE BEGINNING AND DURING THE SHIPMENT AND DELIVERY. AFTERWARDS WHEN YOU INVOICE AND WAIT 24 HOURS FOR QUICK PAY- THEY DO NOT PAY YOU ! THE EMAILS GET NO RESPONSE. THEY STOP RESPONDING TO PHONE CALLS AND VOICEMAILS. YOU CAN CALL THEM UNTIL YOU ARE ALL COLORS OF THE RAINBOW, THEY WILL NOT ANSWER. NUMBERS FOR THE "COMPANY" DO NOT GO THROUGH. BUT THEY WILL SEND YOU QUOTE REQUEST . I WILL NEEEEEVERRRRR WORK FOR THIS COMPANY AGAIN. ITS PEOPLE LIKE THEM THAT MAKE IT HARD TO TRUST NEW COMPANIES TO HAUL FOR. I FEEL SORRY FOR ANYONE ELSE IN THE SAME BOAT AS I AM IN RIGHT NOW. THE EXCUSES, BLAMING CREDIT ON THE OPPOSING COMPANY. LIKE NO. PAY WHAT YOU OWE TO THE CARRIERS. !! IF ANY ONE GETS A CALL OR QUOTE FROM ANYONE IN THIS COMPANY - RUN ! ABORT MISSION. ASAP.
What a great team. Kylo is super helpful and gets things done.
Very responsive company, until a problem comes. It could have been a one off incident, but we didn't have the best experience with this company. I would not work with them again, promised load didn't get picked up with ample amount of time.
Really bad service, not picking up the phone calls and at the last movement they cancel the shipment.
Very baad service at the last moment they back out with the disastur excuse disaster. Shipment confirmed 10 days prior the pick up and at the end whne the freight was supposed to be picked up they backed out due to which wharehouse charge us for cancelling the load.
Very great service. Its not easy to get 3PL rates as pocket friendly as theirs
An excellent transport service. Pick up and drop was on time. Very friendly and efficient experience with OPTIMA FREIGHT LLC.
Great experience with Optima...Good Services.
Excellent Services
Great service optima is taking care of my shipments from last 2 months
It's always great working with a great team.
Reliable Transportation services
Cost is a significant factor when selecting a 3PL . Optima ensure that you are getting a fair and competitive price for the service provided. We asked for quotes from multiple companies and compared them to find the best value for our money, there we found Optima as fairly.
Optima Freight LLC is a logistics company specializing in freight transportation across the United States and Canada. The company offers a range of services, including over-the-road (OTR) trucking, drayage for shipping containers, and warehousing solutions. With a focus on timely and cost-effective delivery, Optima Freight aims to meet the diverse transportation needs of businesses of all sizes. The experienced management team at Optima Freight is committed to providing reliable logistics support, ensuring real-time tracking and security for cargo. By partnering with dedicated carriers, the company strives to simplify the freight and logistics process while maintaining competitive pricing. Optima Freight LLC is dedicated to customer satisfaction and aims to foster long-term relationships with its clients in the logistics sector.
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