Online Pound Store Reviews

I'm in a bit of a pickle. I sometimes order from here because it's a really great business, but today there's nothing in stock. I like to stock up on noodles, crisps, things like that sometimes a few days before payday. I appreciate that you have Klarna as a payment method, which has been super useful for me. However, there isn't many other online stores that offer such methods. Discountdragon is one, but I prefer this Online Pound Store because it's easier to use. Services like these are a lifeline for single people like me, especially those of us that might lack the use of a car. I've had to use Discountdragon this time round, because I need emergency supplies. I'm working on fixing up an ebike, so that could be one option to get to a town too.

I placed an order on 5th November and have never received any correspondence or item. Emails bouncing back. Not sure what to do re refund

I ordered about £55 worth, some items £1, some dearer, and all in all was very good value. However, one item was missing. It was one of the £1 items so don't feel the need to complain too much! Received fairly quickly.

I purposely bought extra items to qualify for free shipping and when I paid with Apple Pay I noticed I was charged more than it said on the website. When I checked it I’d been charged £6.99 for delivery. £6.99 for delivery, ordered on the 5th and still waiting on the 17th!

Delivery time 5 days but okey. Ordered for 60£ and my package come with missing item and broken laundry detergent so everything in box was soaked from it. Hair dye was soaked in detergent and after I removed the box I realised it was broken as well open so I can’t use it either. Customer service offered me refund of 20% for hair dye and laundry detergent it’s a joke . Never order again .

Order over £120's worth of things on 13/11/2025 got an email update on the 19/11/25 saying dispatched so clicked the link to track with evri which just said "your parcels at the delivery depot and we'l let you know when its out for delivery" AAAAND I never heard anymore , checked daily on the evri app until 27th November it still said the same thing at depot and then suddenly on 28th November its saying delivered on the 19/11/25 @8pm. Which of course it wasn't nothing on my ring doorbell, no card in door saying left in safe place, no proof of delivery on app no picture of any parcel at my address or neighbours. Very annoying !! However after reaching out to the store they resent my parcel with dpd which I recieved the next day and nial was brilliant thankyou very much!!

Placed an order on 11/10/25 and I still haven’t received my order or any updates via email on when my order might be shipped/delivered, it’s still appearing as processing and it’s coming up to 2 weeks now since I placed the order…I’ve emailed to enquire - no response…I’m beginning to think it may never arrive and I’ve now wasted £53 ***EDIT*** They have now got back to me via email as you can see in their response to this review…sadly, they have the nerve to blame Evri for “losing” my parcel in transit which is a lie as I can see that Evri have yet to receive it…they’ve offered to redeliver my parcel via next day delivery or alternatively issue a refund to which I’ve responded requesting a refund, but my emails/responses are failing to deliver to their email address! “The recipients email system refused to accept a connection from your email server” Which is probably why they didn’t receive my previous email as mentioned in the first place! ***EDIT No.2*** A huge thank you to Nial at OPS for getting back to me and has now processed me a refund, thankfully! I assume he has seen/used this review as a means to access information about my order and to rectify the problem, he was very helpful and apologetic in his email to which I am very grateful!

Expired hair colour permanent dye was sent. Nine boxes of expired colours. Boxes were dated 2018 with mould and fungus and half are empty. Shocking !! After opening the box our room was stinking with bad odour and boxes were too damp wet and mouldy. Our hands become greasy and mouldy with green fungus. This is serious breach of consumer protection laws and products safety. I received refund. Wasted a lot of time to sort this. Asking me to send the pictures which I did. Will be reporting to Trading Standards UK. Don't buy any products from this Company. Cheap but you will be cheated. Worst ever experience in the life.

I needed to order toothpaste. Because I was buying a large amount I had a few preliminary questions. They were very good about replying and sending me a photo of their stock. The parcel arrived within 24 hours. Thanks Nial.

Waited over a week for my order , most of my items never arrived ! No contact number for this company poorley packed Waiting to hear from the company Won’t be using again think twice on using

My flatmate and I were impressed with the selection and prices, and stocked up on cleaning products for the year. The 3rd party courier messed up the delivery, losing half the order, but Nial at OPS customer service was great and got everything 100% sorted again within 24 hours. Will be back!

Always had good experiences with OPS, but they went above and beyond on this order. I chose for my parcel to be delivered by Evri as it was cheapest, but two weeks later, I hadn't received it and the Evri tracking was coming up with all sorts of excuses. I contacted OPS and they discovered that these were indeed just ridiculous excuses and that my parcel had been damaged in transit - this is on Evri 100%, not OPS, especially since they don't force you to choose Evri as a delivery option. They emailed me back and offered to resend the order at no extra cost through DPD Next Day delivery, which I was amazed by. Absolutely brilliant service and I'll continue to use them instead of any other similar store when need be.

Quick and easy and delivery excellent

I recently placed my first order from OPS . I am overwhelmingly grateful for the quality of customer care that I received from OPS. I would like to say a huge thank you to Nial . His customer service skills are outstanding!

We ordered 4 tins of varnish Monday afternoon arrived 11am today WOW that’s what you call excellent customer service thanks online pound store we will be back

Outstanding... Ordered on Sunday and delivered today. Excellent delivery speed and communications was perfect too. I was a little hesitant seeing some of the bad reviews but my experience with this company has been very positive...

Had an issue with my delivery which was quickly rectified i will say you can shop with confidence and if you have any problems they will be rectified quickly

Do not buy from this company. Brought items showing stock in good faith only to be told it was an error. Had an email to say they had processed my refund but so far I haven’t had my money back and its been 8 days now

I ordered on Sunday 03/11/2024, and received today (Wednesday 06/11/2024, I'm very happy with my order, I received every item I ordered, at much better prices than I could find on some rate to find items, than I could find anywhere else, I'm a very happy very excited customer, and I will most definitely be back to shop again in the future 😊😁😊 🌟🌟🌟🌟🌟

I have used Online Pound Store twice now and they are excellent. Wide range of products, fair product and delivery prices, great packaging and they and their partner courier keep you fully updated with your delivery alerts. Will be my go-to from now on, for the products they sell. Highly recommended. Many thanks...