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HomeFood & BeveragesOnline Pound Store Reviews
Online Pound Store logo

Online Pound Store Reviews

3.933333333333333 out of 5 stars
3.933333333333333 out of 5 stars
3.9
|Great|60 reviews

TrustScore

3.9
3.933333333333333 out of 5 stars
Great
5 out of 5 stars
41
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
4
1 out of 5 stars
12
60 reviews in total

Review summary

Reviewers of Online Pound Store express a generally positive experience, particularly praising the speed of delivery and the quality of customer service. Many customers highlight that their orders arrive quickly, often within a day, and appreciate the competitive pricing on various products. However, there are notable complaints regarding order fulfillment and communication issues. Some consumers report never receiving their items or facing difficulties with refunds, citing unresponsive email communication. Additionally, a few customers mention receiving damaged or incomplete orders, which detracts from their overall satisfaction. Despite these concerns, the majority of feedback reflects a positive sentiment towards the store's efficiency and product offerings.

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Based on reviews, created with AI

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See what reviewers are saying

Jay
JayFeatured

3 weeks ago

3 out of 5 stars

Was going to write this to customer support, but instead put it here.

I'm in a bit of a pickle. I sometimes order from here because it's a really great business, but today there's nothing in stock. I like to stock up on noodles, crisps, things like that sometimes a few... See more

Kirsty Thijs
Kirsty ThijsFeatured

A month ago

1 out of 5 stars

Scam?

I placed an order on 5th November and have never received any correspondence or item. Emails bouncing back. Not sure what to do re refund

Anna K
Anna KFeatured

A month ago

4 out of 5 stars

I ordered about £55 worth

I ordered about £55 worth, some items £1, some dearer, and all in all was very good value. However, one item was missing. It was one of the £1 items so don't feel the need to complain too much! Receiv... See more

Natalie
NatalieFeatured

2 months ago

2 out of 5 stars

I purposely bought extra items to…

I purposely bought extra items to qualify for free shipping and when I paid with Apple Pay I noticed I was charged more than it said on the website. When I checked it I’d been charged £6.99 for delive... See more

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ALAN JORDAN
ALAN JORDAN
1 reviews
over 1 year ago
5 out of 5 stars

Excellent service

Excellent service Delivery made on time Well done to all involved

Helpful?
Holly Clark
Holly Clark
1 reviews
over 1 year ago
5 out of 5 stars

Couldn’t get my hair dye anywhere so…

Couldn’t get my hair dye anywhere so tried here for the first time. They had my dye in stock, good price and delivery was great as well. Would definitely use again.

Helpful?
Pete from Frodsham
Pete from Frodsham
1 reviews
over 1 year ago
1 out of 5 stars

You will receive your stuff if they can be bothered

I think it’s hit and miss with this company. I believe they are telling me my parcel was lost in transit but when looking at the parcel size online it was saying 10 cm x 10 cm if you can fit eight bottles of Talc and dogs bags carpet freshener candle several other items into that box, makes me think that they never sent items after waiting 10 days, I emailed the company which said they would send a refund to my bank. Let’s see if that happens. So good luck if you order from them

Helpful?
Anthony Standish
Anthony Standish
1 reviews
over 1 year ago
5 out of 5 stars

First time customer but will definitely…

First time customer but will definitely shop here again. Ordered 6 cans of disinfectant spray yesterday and they arrived today. Can not fault the speed of the service and will come back to get more when I need it! Thank you so much 5* Order: #531425

Helpful?
Mr Waygood
Mr Waygood
1 reviews
almost 2 years ago
5 out of 5 stars

Delivered on time

Delivered on time

Helpful?
Julie
Julie
1 reviews
almost 2 years ago
5 out of 5 stars

Decent prices

Decent prices, great variety. Quick delivery

Helpful?
Loraine Knight
Loraine Knight
1 reviews
almost 2 years ago
5 out of 5 stars

Perfect purchase

I was very pleased with price of my purchases. Also how quick they arrived and I will certainly be buying again.

Helpful?

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KR
KR
1 reviews
almost 2 years ago
5 out of 5 stars

Speedy delivery

The order arrived very quickly and I am very happy with the items.

Helpful?
carole
carole
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent very quick delivery great…

Excellent very quick delivery great product

Helpful?
Lorna Spencer
Lorna Spencer
1 reviews
almost 2 years ago
5 out of 5 stars

Would highly recommend

Would highly recommend my order came in 2 days and was packaged great, communication fantastic and brilliant price.

Helpful?
Valerie Parker
Valerie Parker
1 reviews
almost 2 years ago
5 out of 5 stars

5 star customer service

5 star customer service. Item missing from order and Ben went above and beyond refunding straight away, sourcing missing item, and resending with free postage. Well done! 👏👏👏

Helpful?
John Winch
John Winch
1 reviews
almost 2 years ago
5 out of 5 stars

Very fast very efficient service a…

Very fast very efficient service a small problem dealt with straight away in a very helpful friendly manner x will definitely purchased from company again Ben you were a pleasure to deal with thank you

Helpful?
Samantha Hanson
Samantha Hanson
1 reviews
almost 2 years ago
5 out of 5 stars

1st class service

From ordering to delivery everthing was perfect fantastic value Would order again Thank you to your team.

Helpful?
Mrs m green
Mrs m green
1 reviews
almost 2 years ago
2 out of 5 stars

AVOID.......

AVOID........ POOR CUSTOMER SERVICE. Order arrived damaged, not couriers fault. After messaging several times, they need photos before they can help. Didn't think of taking photos before putting things in the bin. If they can't believe their customers, they won't be getting my custom again. First and last order.

Helpful?
amanda
amanda
1 reviews
almost 2 years ago
5 out of 5 stars

Exceptional service

First order with this Seller. Absolutely delighted with whole process. Great items, well packed. Delivered well. Great value. Excellent communication right fro time of order to delivery at door.

Helpful?
Tracie Lawrence
Tracie Lawrence
1 reviews
almost 2 years ago
5 out of 5 stars

Fantastic prizes and quick delivery

Fantastic prizes and quick delivery

Helpful?
Zoë
Zoë
1 reviews
almost 2 years ago
2 out of 5 stars

Delivery instructions not followed

Although I gave instructions for item to be left in porch, it was left outside where I literally caught someone trying to steal it. I did notice you had printed in very large text all done the side of the box 'please leave inside the porch' - this was completely ignored by the delivery person. Won't be shopping online from here again.

Helpful?
customer
customer
1 reviews
almost 2 years ago
4 out of 5 stars

My items were shipped super fast but…

My items were shipped super fast but unfortunately my plate that I ordered came chipped. It was super cheap so I’ve just decided to just leave but it’s a shame it’s chipped as I can’t really give it as a gift now😩.

Helpful?
Melissa Kenny
Melissa Kenny
1 reviews
almost 2 years ago
5 out of 5 stars

5* service

5* service. Order delivered within days, will definitely be ordering again and would recommend to others

Helpful?
Maria
Maria
1 reviews
almost 2 years ago
5 out of 5 stars

Fast delivery,great price

Fast delivery,great price, packaged well 5* will order again

Helpful?
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About Online Pound Store

Online Pound Store is a UK-based online retailer specializing in affordable household products across various categories, including home, cleaning, health, and beauty. The company offers a wide range of everyday essentials, all priced at £1 or more, making it an attractive option for budget-conscious consumers. By partnering with well-known brands, Online Pound Store provides customers with quality items at competitive prices. The target market for Online Pound Store includes families, individuals, and anyone seeking to save money on everyday products without compromising on quality. Shoppers can browse through popular categories and new arrivals on the website, www.onlinepoundstore.co.uk, to find essential items such as personal care products, cleaning supplies, and snacks. With its commitment to affordability, Online Pound Store aims to be a go-to destination for value-driven consumers in the food and beverages sector and beyond.

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Category

Food & Beverages